Senior Manager, Facilities

Job Description About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

The Senior Manager, Facilities will lead the strategic optimization, planning, management, and execution of all facilities-related operations across our retail locations, corporate headquarters, distribution center and third‑party storage facilities. This role requires a strategic leader who can balance operational excellence with cost management while ensuring compliance with all safety, environmental, regulatory, and brand standards.

The ideal candidate brings strong leadership, vendor management, budgeting, and strategic planning skills—combined with a hands‑on approach and a deep understanding of retail operations.

• Develop and execute comprehensive facilities management strategies aligned with business objectives and growth plans.
• Lead annual facilities budget planning and capital expenditure forecasting for all locations.
• Oversee facility planning in collaboration with Real Estate and Construction teams.
• Create and maintain brand‑appropriate facility standards and protocols across all locations.
• Build scalable processes and SOPs.

• Manage facilities operations for 175+ retail locations, corporate office, distribution center, and third‑party storage facilities. Manage ad hoc logistic needs associated with third‑party storage facilities.
• Develop and manage national facilities maintenance programs for preventive and reactive maintenance.
• Oversee all repair, maintenance, and store‑related capital improvement projects to ensure minimal disruption to operations.
• Oversee HVAC, electrical, plumbing, security systems, and general building maintenance across all facilities.
• Coordinate with regional leaders and store teams to ensure consistent facility standards.
• Manage vendor relationships and service contracts for multi‑location maintenance and services.
• Manage day‑to‑day operations of the corporate office to ensure functionality, cleanliness, and employee satisfaction.
• Oversee office space planning, utilities, security, and maintenance.
• Collaborate with IT, HR, and other departments to support a productive workplace environment.
• Partner with Supply Chain leadership to maintain operational uptime and Distribution Center building integrity.

• Ensure compliance with OSHA, ADA, fire safety, and all local building codes across all facilities.
• Develop and implement comprehensive safety programs and emergency procedures.
• Conduct regular facility audits and risk assessments.
• Manage environmental compliance and sustainability initiatives.

• Negotiate and manage contracts with facilities service providers, including cleaning, maintenance, security, and utilities.
• Establish and maintain relationships with regional and national service vendors.
• Oversee procurement of facilities supplies, equipment, and services.
• Monitor vendor performance and ensure service level agreements are met.

• Lead and develop a team of facilities professionals and coordinators.
• Establish performance metrics and accountability measures for facilities operations.
• Provide training and development opportunities for facilities staff.
• Collaborate cross‑functionally with Retail Operations, Distribution Center Operations, Real Estate, IT, and Store Development teams.

• Manage facilities operating budgets.
• Identify cost reduction opportunities while maintaining service quality.
• Analyze and report on facilities metrics, including energy usage, maintenance costs, and operational efficiency.
• Oversee capital project budgets and ensure projects are completed on time and within budget.