Reverse Logistics Lead

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Reporting to the Receiving and Reverse Logistics Manager, the Reverse Logistics Lead is responsible for providing strategic operational leadership with outstanding service in a high-volume environment. They will manage and coordinate with their leadership team the execution of proper procedures for all inventory coming into the Distribution Center.

• Leadership:
  • Schedules and allocates personnel based on daily needs
  • Manages all aspects of employee performance, including establishment of objectives, performance reviews, professional development, and progressive disciplinary process as needed
  • Measure and set productivity goals, hold teams accountable for achieving goals
  • Conducts touch bases with direct reports and facilitates opportunities for skill-improvement and development
  • Flexes team members within various internal departments to allocate labor to high priority initiatives
  • Maintains the correct personnel structure and staffing level to accomplish most efficiently receiving and returns goals; responsible for hiring, developing, evaluating, and coaching team members
  • Participates in departmental goal-setting initiatives and creates strategic plans to execute
  • Enforces safety practices and exhibits safe behaviors
  • Enforces company and departmental policies and verifies consistent application
• Process Management:
  • Leads the Reverse Logistics team including associates, specialists, and floor assistants
  • Communicates daily expectations to the Floor Assistants and Specialists and follows up to ensure completion of daily and weekly goals
  • Executes action plans to ensure all sub-departments are meeting SLA standards and established timelines, raising risks to leadership timely
  • Ensures inventory accurately reflects physical receipts for rebalanced and returned inbound product and resolves discrepancies with necessary departments
  • Oversees teams to ensure inbound product is customer-ready, passing along feedback cross-functionally regarding consistent quality concerns or returned items
  • Monitors inventory and financial transactions executed by team members, maintaining accurate and responsible records and assisting in communication with channels and Accounting as needed
  • Establish standards for inbound product from Wholesale, Retail, and Customer Care partners, providing feedback as needed to continue to establish efficient processes
  • Generates labor and cost assumptions for proposed projects, providing insight to Receiving and Reverse Logistics Manager and supporting with scheduling workforce to workload assumptions

• Collaborate and influence multiple internal and external stakeholders
• Coach employees with a tactful and motivating approach
• Recommend process improvements on existing process(es) and provide potential solutions
• Work in a team environment to accomplish a shared goal; encourages teamwork among associates
• Performance analysis and problem-solving capabilities
• Advanced Excel skills
• Proficiency in relevant computer systems (QAD/ERP, WMS systems, order intake/ticketing systems)
• Organizational and time-management skills with the ability to multi-task effectively
• Strong communication skills with a problem-solving attitude
• Execute tasks with consistent delivery and reprioritize based on evolving business needs
• Build cross functional partnerships and work collaboratively

• Bachelor’s degree or equivalent experience
• 3-5 years’ experience with proven ability to execute with consistent delivery and reprioritize based on evolving business needs
• Intermediate Excel skills and ability to quickly learn computer systems
• A confident, self-starting attitude with excellent interpersonal, written, and verbal communication skills
• Ability to lift to 50 lbs. and stand and/or walk for duration of shift
• Bilingual (Spanish) is a plus
• A strong ability to build cross functional partnerships and work collaboratively
• A growth mindset: desire to learn, grow and embrace innovative ideas
• A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

We are an equal opportunity employer and value diversity at our company.

Mid-Senior level

Full-time

Management and Manufacturing

Retail Luxury Goods and Jewelry