Maintenance Technician C090 Strand Brothers

Position Title

Maintenance Technician

Field Supervisor or General Manager

Full‑time, Regular

Strand Brothers Service Experts,
5811 Techni Center Dr, Austin, TX 78721

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Maintenance Technicians earn over $80,000 annually. Total Compensation is Hourly plus Spiffs/Commissions. Depending on Center this could be more.
• Generous PTO provided
• 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 25 paid days off after your 2nd year of employment
• No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year‑round
• Advancement and career‑growth opportunities available across the U.S.
• Company‑provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company‑paid employee Life Insurance
• Short‑term and Long‑term disability insurance options that protect you and your family if you are unable to work
• Supplemental benefit programs (legal advice, pet insurance, health advocacy programs)

Under general supervision, performs precision tune‑ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

• Perform maintenance calls under general supervision.
• Perform routine precision tune‑ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspect and perform limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed.
• Deliver and remove parts and equipment needed to complete service work.
• Assist the Service Technician in servicing equipment and accessories.
• Record information on hand‑held device; complete all forms and paperwork in a neat, timely, complete, and accurate manner; collect payment from customers when necessary.
• Communicate with dispatch to provide accurate status reports.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer; contact Sales and Service Coordinator for replacement product sales leads generated from visits.
• Ensure company property, vehicles, and tools are used,, and properly accounted for.
• Represent the company professionally, honestly, and ethically.
• Follow standard procedures and process; ensure the vehicle is properly stocked.
• Perform similar or other duties as needed or assigned.

• Report unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Report any contravention of legislation or policy to direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program.
• Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with general safety rules as prescribed by company program.
• Operate devices or equipment as prescribed by company program.
• Participate in safety initiatives, teams, or committees.
• Report injuries or incidents as prescribed by company program immediately.
• Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Do not perform acts that endanger the safety or well‑being of…