Field Operations Support Specialist

Dia Sorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting‑edge tools that improve healthcare worldwide. With a legacy spanning over 50 zerst years, we’ve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

• Impactful Work:
  When you join Dia Sorin, you become part of a team that’s dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
• Global Reach & Innovation:
  Our work transcends borders. Joining Dia Sorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture:
We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team:
If you’re passionate about innovation, diversity, and making a positive impact on healthcare, Dia Sorin is the place for you. We’re looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that’s shaping the future of diagnostics? Join Dia Sorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

The Field Operations Support Specialist is responsible for ensuring all field assets owned by Luminex – A Dia Sorin Company and Dia Sorin Molecular and/or the customers are managed between internal departments and the Field Service organization. The individual is a member of the Service and Support organization and will be responsible for asset management in coordination with several departments, such as Service Contracts, Legal, Finance, Field Service, Repair Depot and Field Applications.

The individual.twimg, will be responsible for several activities surrounding field assets and management of the install base. The duties are including, but are not limited to, instrument moves, installations, de-installations, advanced replacements, loaner/demo pool management, shipping complaints, RMA, free‑of‑charge requests, credit note requests, estimates, evaluation orders, technical work orders for the field (i.e. PM’s, upgrades, etc).

• Update and manage all Luminexkező and/or Dia Sorin Molecular field Install Base/field
  
  ICP备 per documented procedures primarily in North America. Assist in Global issues when required
• Document all instrument movements anderem accordance with the procedures from the legal manufacturer of the device
• Document all customer calls, emails, and interactions in the call center database for the legal manufacturer of the device
• Manage the loaner and demo pool for customers and the Commercial organization
• Complete all coordination and documentation activities surrounding RMA’s, installations, de-installations, advanced replacements, instrument moves to ensure an accurate install base
• Create (or cancel) all technical work orders for the Field Service organization, such as PM‘s and upgrades
• Process free‑of‑charge requests, credit note requests, estimates, evaluation orders as required
• Demonstrate dedication to high quality customer service by engaging with customers in a courteous, polite and professional manner
• May be required to answer Technical Support phone calls and handle complaints as required.
• Responsible for managing workload and scheduling to ensure goals and deadlines are met
• Exercise independent judgment to manage customer complaints and inquiries of diverse scope and…