Technical Support Specialist; HVAC- Hybrid

Technical Support Specialist (HVAC) – Hybrid

Shift: 7 AM to 7 PM (8 hour a day / 5 day a week or 10 hour day / 4 day a week compressed schedule)

Contract: 5 months with possibility of extension

Location: Austin, TX 78733 (Hybrid)

Pay rate: $25/hr – $30/hr

Job Description: Siemens is looking for a motivated, support‑oriented and amicable candidate. This role provides remote diagnostics, and troubleshooting assistance over the phone for our field technicians and/or customer dispatched technicians working out of our Austin, TX office. Additionally, provides remote technical support for end‑users at locations with installed Energy Management Systems. Typical work hours are between 7 AM and 7 PM;

candidate must be able to work second shift and weekends when required. Additionally, there is an on‑call rotation split between all team members.

• Technical analysis and troubleshooting of our EMS (energy management system).
• Validation and configuration of new installations.
• Supporting our clients’ third‑party vendors.
• Ensuring persistent connectivity to remote servers.

• High School Diploma and 3 years of technical customer service.
• Ability to speak and write clearly and accurately.
• Demonstrated proficiency in typing and grammar.
• Knowledge of relevant software computer applications and equipment.
• Knowledge of customer service principles and practices.
• Proficiency with MS Office Suite.
• Exemplary Attendance and Punctuality.
• Adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Develops and sustains productive customer relationships.
• Deals effectively with others in antagonistic situations.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and works effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assumes responsibility and accountability for successfully completing assignments or tasks.

• Experience with Linux or other command line interfaces.
• Bachelor’s degree or 2 years technical support experience.
• Electrical/HVAC Energy Management Systems experience.