Field Auto Damage Adjuster – Austin, TX

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.

Field Auto Damage Adjuster

• Support customers through their claim with care, clarity, and empathy.
• Make the process simple and stress‑free by being a reliable partner from start to finish.
• Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines.
• Connect with customers through phone, email, or video to guide them through the claims process.
• Adjust communication style based on customer preference and keep them informed every step of the way.
• Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties.
• Use estimating tools, resources, and training to make accurate decisions in a fast‑moving environment.
• Apply strong critical‑thinking skills to resolve issues and move claims forward efficiently.
• Document work clearly and accurately in the claims system.

• High School/GED minimum education.
• At least 24 months of experience writing auto damage estimates.
• Proficiency with estimating software such as CCC One, Audatex, or Mitchell.
• Valid driver’s license.
• Strong communication, attention to detail, technical proficiency, time management, problem solving, customer focus, and independence.

As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. All required licenses must be obtained within 60 days of hire and maintained through continuing education or state‑affiliated requirements.

$1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible).

Annual salary range: $55,500.00 – $93,600.00, based on experience and qualifications.

Field‑based position requiring daily travel to customer homes, repair shops, and tow yards in or near Austin, TX. Candidates must reside in or near Austin, TX to be considered. A company car may be provided, depending on business need.

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.