Customer Success Program Manager, AWS Supply Chain

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Join AWS Supply Chain’s team to pioneer our next-generation AI-powered decision intelligence platform. We’re re-imagining enterprise planning with Agentic AI—autonomous systems that learn, recommend, and act alongside humans. If you’re passionate about solving complex supply chain challenges through AI and shaping a product with cross-industry impact, this role is for you.

As a key member of the AWS Supply Chain team, you’ll drive the adoption of our solution, an adaptive AI system that unifies planning, data, and automation. You’ll work directly with strategic customers to deploy AI agents for inventory optimization, demand‑supply alignment, and real‑time decision‑making. Your expertise will bridge supply chain operations, ERP ecosystems, and AI innovation, ensuring that we deliver measurable business outcomes while guiding its evolution across industries as diverse as energy, manufacturing, and more.

We are looking for a highly talented and technical/functional Supply Chain practitioner who can help guide customers in their adoption of the AWS Supply Chain and provide the requisite guidance and insight to the product management teams to continually improve the suite of applications. This candidate will join a Global SWAT team focused on AWS’s most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain.

• Planning:
  Demand planning, Supply planning, Integrated business planning
• Supply Chain Networks: manufacturing & distribution network optimization, control towers, global trade
• Inventory Management & Order Fulfillment:
  Available to promise, fulfill to promise, warehouse planning & operations
• Inventory optimization, Demand Intelligence, operational data harmonization, multi‑domain agentic workflows and AI‑driven decision automation.

• Engage with customers, set/manage their expectations, identify and remove barriers to adoption.
• Conduct customer briefing and use the customer feedback to continually improve the product direction, identifying/confirming market needs and understanding customer priorities.
• Provide direction, clear set of priorities to the technical product managers to support all stages of adoption.
• Solid functional /technical understanding of integration requirements to source systems of record, including major ERPs (SAP/Oracle/Infor/Net Suite).
• Work with the Sales organization and help them understand how to position capabilities, use cases that can be addressed with current product capabilities and prioritize product features with inbound PMs based on their feedback.

The ideal candidate will possess functional and technical understanding of integration requirements for major ERP’s such as SAP, Oracle, Infor, Net Suite that will enable you to represent AWS Supply Chain requirements to the community of product managers, developers, & architects. The ideal candidate should also have demonstrated the ability to think strategically about business, product, and technical considerations, and assist in guiding the customer through the onboarding process to the application.

• Leveraging supply chain expertise to lead our customers in adopting the Agentic AI application through data extraction, ingestion, validation to first output to monitoring results, configuring root cause analysis and delivering outcome recommendations to generate more accurate forecasts and better realize demand,…