Senior Sales Engineer

SAFR from Real Networks is a unified ecosystem of face-based computer vision solutions designed for real-world performance. Built on decades of innovation in AI and digital media, SAFR delivers industry-leading biometric access control, watchlist alerting, and intelligent video surveillance technologies that help enterprises enhance security, safety, and operational efficiency.

Real Networks is a U.S.

-based private company with a global footprint, committed to deploying responsible, high-performing computer vision solutions at scale.

SAFR is seeking a Senior Sales Engineer to accelerate growth of the SAFR™ product line across biometric access control, facial recognition watchlist alerting, and intelligent camera solutions.

This is a highly strategic, customer-facing role based at SAFR’s Seattle headquarters. You will serve as the technical driver for large enterprise opportunities—delivering compelling demonstrations, designing customer architectures, leading proof-of-concept deployments, and acting as a trusted advisor throughout the full customer lifecycle.

The role is approximately 80% pre-sales execution and 20% post-sales technical account leadership, ensuring strategic customers achieve long-term success with SAFR deployments in the field.

This position is ideal for someone who thrives at the intersection of technical depth, executive-level communication, and enterprise deal strategy.

• Partner with Sales to own the technical strategy for large, complex enterprise opportunities—from discovery through technical win and close.
• Serve as the trusted technical advisor to security executives, IT leaders, and engineering stakeholders.
• Translate customer pain points into scalable biometric and surveillance solutions that deliver measurable value.

• Deliver polished, high-impact solution demonstrations that “wow” strategic accounts and differentiate SAFR in competitive evaluations.
• Present confidently to audiences ranging from security engineers to C-level decision makers.
• Build tailored demo environments aligned to customer use cases in access control and watchlist alerting.

• Access control platforms
• IP cameras and edge devices
• Video Management Systems (VMS)
• SIP intercom and physical security infrastructure

Provide technical guidance for deployments, scalability, performance, and best practices.

• Lead POC deployments in customer environments, including configuration, validation, and success criteria alignment.
• Ensure technical evaluations convert into closed enterprise deals.

• Act as the escalation point for strategic customer deployments, ensuring issues in the field are resolved quickly and effectively.
• Perform regular technical account reviews to confirm deployed SAFR systems meet performance and customer expectations.
• Drive long‑term adoption, satisfaction, and expansion opportunities.

• Support distributors, integrators, and channel partners with solution design, training, and technical positioning.
• Multiply SAFR’s reach through partner‑driven opportunities.

Travel 30–60% to support customer engagements, POCs, partner enablement, and key deployments.

• 7+ years in Sales Engineering / Pre‑Sales Engineering within physical security, access control, or video surveillance industries.
• Proven success supporting enterprise‑level sales cycles and strategic customer engagements.

• Video Management Systems (VMS): Genetec, Milestone, Avigilon, or equivalent
• Physical Access Control Systems (PACS): Lenel
  
  S2, AMAG, Software House, Genetec, Avigilon, or equivalent

• Exceptional communication and presentation skills, able to connect technical detail to business outcomes.
• Confidence engaging with large organizations and executive stakeholders.

• Entrepreneurial, resourceful, and energized by high‑growth environments.
• Comfortable balancing technical depth with sales urgency and customer success focus.
• Driven to master SAFR’s technology and represent it as an industry leader.

• At SAFR, you’ll help bring cutting‑edge biometric security solutions to the world’s largest organizations—delivering safer environments through AI‑powered access control and watchlist intelligence.