Product Owner - Verticals

Product Owner

Department:
Product

Reports To:

Vice President, Product & Strategy

Location:

Austin, TX

Schedule:

Full-time | Hybrid (2-3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential-bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems.

Hard workis the norm-not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, delivery-oriented, and grounded in professionalism and positive intent.

Role Summary

The Product Owner istheconnective tissue between customers and engineering. This roleis responsible fordeeply understanding customer problems, translating them into clear, testable requirements, and driving predictable delivery through disciplined backlog management and proactive risk mitigation.

The PO serves as both customer-facing and engineering-facing-partnering with Product Managers to absorb voice-of-customer insights while working side-by-side with Engineering to clarify scope, remove ambiguity, reduce risk, and ensure high-quality releases.

Product Owners support two Scrum teams as their standard operating model and are accountable for backlog health, sprint readiness, prioritization discipline, and delivery outcomes. This role requires strong hands-on prototyping skills, including AI-assisted prototype generation, to rapidlyvalidateconcepts and accelerate engineering clarity.

Customer & Engineering Partnership

• Act as a primary conduit between customer insight and engineering execution.

• Participate in customer discovery conversations, VOC reviews, and usability sessions to gather direct requirements.

• Translate qualitative and quantitative insights into structured epics, user stories, workflows, and acceptance criteria.

• Partner daily with engineering teams to clarify intent, answer questions, and reduce ambiguity before and during sprints.

• Ensure engineering understands the 'why' behind the work-not just the 'what.'

• Escalate and proactively remove delivery risks related to scope, dependencies, unclear requirements, or sequencing.

Backlog Ownership, Prioritization & Risk Mitigation

• Own and continuously groom a strategically prioritized backlog aligned to customer value and roadmap outcomes.

• Apply structured prioritization frameworks (value, risk, effort, impact) to ensure teams are always working on the highest-leverage initiatives.

• Ensure sprint readiness through detailed story refinement, clear acceptance criteria, and dependency mapping.

• Identifydelivery risks early (technical, operational, sequencing, or scope-related) and proactively mitigate or escalate.

• Maintain backlog hygiene across multiple product areas and two Scrum teams simultaneously.

• Drive clarity toeliminaterework and reduce sprint spillover.

Prototyping, AI Fluency & Rapid Validation

• Create detailed workflows, wireframes, and interactive prototypes using Figma and AI-assisted design tools.

• Use AI to rapidly generate prototype variations, refine acceptance criteria, simulate workflows, and accelerate iteration.

• Translate prototypes into engineering-ready documentation with precision.

• Leverage AI tools to accelerate story writing, backlog refinement, research synthesis, and edge-case identification.

• Promote responsible AI usage to improve velocity without sacrificing quality.

Cross-Functional Delivery Alignment

• Work with Product Managers to ensure backlog aligns with roadmap strategy and customer outcomes.

• Partner with Delivery Managers to ensure releases are on track and on time.

• Support GTM planning by clarifying feature functionality and expected customer value.

• Coordinate with CX, Support, and Revenue teams to incorporate operational considerations.

Qualifications

Required Qualifications

• 2-4+ years of Product Owner or equivalent experience in Agile software development.

• Demonstrated ability to gather and synthesize customer requirements from direct conversations and feedback channels.

• Proven experience prioritizing complex backlogs across multiple teams and product areas.

• Strong experience writing user stories, acceptance criteria, and managing backlogs.

• Hands-on experience creating mockups and prototypes in…