CMIS Support Specialist

Date:
Feb 24, 2026

Location:

AUSTIN, TX

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional

Title:

CMIS Support Specialist

Job Title: Program Specialist IV

Agency: Dept of State Health Services

Department: Regional & Loc Dep Assoc Comm

Posting Number: 13941

Closing Date: 03/10/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $4,583.33 - $5,833.33

Pay Frequency: Monthly

Salary Group: TEXAS-B-20

Shift: Day

Telework: None

Travel: Up to 15%

Regular/Temporary: Temporary

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

1100 W 49TH ST (RDM), AUSTIN, TX

Job Location City: AUSTIN

Job Location Address: 1100 W 49TH ST (RDM)

MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Under the Regional and Local Health Operations (RLHO) Information Systems (RIS) Manager, this position provides technical guidance and customer support for the DSHS statewide case management and case investigation system (CMIS), my Insight. The RIS group is responsible for project management and execution, ensuring information security and coordination with IT teams and the RLHO Analytics group to ensure maintenance and optimization of TxS2, CMIS, and Qualtrics.

The RIS group is part of the Analytics and Information Management Unit within the RLHO Division. Our mission is to analyze and transform public health information that empowers stakeholders to make data-driven decisions and improve outcomes.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

• Assessing existing CMIS/my Insight procedures, drafting clear guidance documents, and updating documentation.
• Leading user acceptance testing of system enhancements and making recommendations prior to implementation of changes in the production environment.
• Running reports and tracking tickets submitted to the CMIS/my Insight vendor and overseeing compliance with the service level agreements.
• Acting as subject matter expert for CMIS/my Insight and staying current on system functionality, modules, workflows and reports.
• Coordinating with others on quarterly vendor system upgrades to ensure compatibility with the DSHS’ instance of CMIS/my Insight.

• Knowledge of information systems/technology processes and procedures.
• Knowledge of personal computers, Microsoft products, and other applicable software.
• Knowledge of relevant state and federal laws and regulations concerning health data and information.

• Skill in organizing and prioritizing workload and meeting deadlines for simultaneous tasks.
• Skill in supporting diverse teams to achieve desired results.
• Skill in learning new and existing software.
• Skill in creating and maintaining policies and procedures.

• Ability to operate information technology systems.
• Ability to effectively communicate, both verbally and in writing.
• Ability to identify and define customer needs through gathering and analyzing information.
• Ability to translate technical information and communicate it to a non-technical audience.
• Ability to establish and maintain effective working relationships with staff and managers.
• Ability to provide written and verbal instructions to explain policies and procedures.
• Ability to devise solutions to problems.
• Ability to work independently as well as on a team.

N/A

• Graduation from an…