ServiceNow Application Development Engineer, OpsTech Solutions , OpsTech Solutions - Team Nowvengers

Description

As a member of the Ops Tech Solutions application development team for Service Now, you will be at the forefront of IT service delivery, collaborating across Ops Tech Solutions infrastructure and services teams, mainly focusing on ITSM, HAM modules and system integrations. You will be surrounded by people who are passionate about optimizing IT services and believe that world‑class service is critical to customer success.

You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world‑class customer experience and set new customer service standards in IT Delivery.

• Perform technical administration and maintenance of Service Now IT Business Management.
• Partner with cross‑functional teams to build enhancements and integrations that scale.
• Create Service Now workflows and business rules for service improvements.
• Interface with Service Now for all operational requests, issues, and planning.
• Lead Service Now release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to Service Now processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in Service Now IT Business Management.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
• Experience building complex software systems that have been successfully delivered to customers

• Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes
• Experience implementing at least two full life cycle SFDC implementations successfully
• Experience in a test‑driven and formal QA development environment, including development, staging, production (or equivalent) deployment cycles
• Experience working in an Agile or Scrum environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please contact your Recruiting Partner.