IT Client Support Specialist II-III

Applications must be filed at:

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

We're looking for a motivated and eager individual who can work in a computer workstation environment to complement our Information Technology division. The day‑to‑day responsibilities will involve imaging computers, deploying peripherals, managing and monitoring tickets for onboarding and offboarding requests, and assisting with customer service requests. This individual will have the opportunity to train and work with multiple IT teams including the Help Desk, Desktop Configuration and Management group, Desktop Support, and Network Support groups, allowing growth and advancement opportunities based on your skillsets, work ethic, initiative and interests.

IT Support Specialist II: $4,083.33 – $4,416.67 monthly; IT Support Specialist III: $4,666.67 – $4,682.75 monthly

• IT Support Specialist II:
  • Graduated with a high school diploma or GED.
  • One (1) year of work experience providing desktop workstation support, print shop operations or customer service support answering customer calls/questions.
• IT Support Specialist III:
  • Graduation from an accredited college or university with an Associate’s Degree.
  • Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.
  • Two (2) years of work experience providing customer support and/or desktop workstation support.

• Graduation from an accredited college or university with an Associate’s or higher Degree in Computer Science, Computer Information Systems or Management Information Systems.
• Win 11 or most current operating experience.
• Working with Microsoft 365 or most current version within last 2 years.
• Win 10 or most current operating experience.
• Office 2016 or most current MS Office experience.

One (1) additional year of full‑time minimum experience providing customer support and/or desktop workstation support may substitute for each year (30 semester hours) of required education with a maximum of 120 semester hours (four years).

• ITIL certification
• Help Desk Analyst Certification
• CompTIA A+
• Microsoft Certification
• MCITP – MS Certified IT Professional
• MCDST- MS Certified Desktop Support Technician

• Provide coordination and planning for the installation, update and removal of hardware, software and equipment.
• Provide assistance and support for software and hardware problems and for information sharing with divisions and other agencies as part of a Tier II Technical Support Team.
• Determine operational, technical and support requirements for the location, installation, operation and maintenance of IT equipment and systems.
• Maintain hardware, software and telecom products for the agency.
• Assist with property management of all IT assets.
• Cross‑train team members on hardware, software, telecom, deployment and trouble ticketing system to support agency needs.
• Utilize Service Now to formulate descriptions of problems and provide detailed/workable solutions for technical solutions.
• Coordinate with other IT teams regarding status of assigned service calls/tickets, and inform the team supervisor when unable to resolve a customer’s complaint or request and will escalating the issue to the appropriate team for resolution.
• Research and integrate telecom and desktop hardware into existing environments.
• Train others on hardware, software, telecom, deployment and trouble ticketing system to support agency needs.
• Install and update existing customer approved…