Deskside Support Technician

Position Name:
Deskside Support Technician

Location:
Austin, TX USA

Job Summary:

We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.

Key Responsibilities:

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.

• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.

• Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.

• Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.

• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.

• Maintain accurate documentation of incidents, service requests, and asset movements.

• Collaborate with remote IT teams and escalate issues when necessary.

• Follow IT policies, procedures, and security standards.
• Qualifications:

• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.

• Experience with Zebra printers and related tools (e.g., ZPL, Zebra Designer).

• Basic understanding of networking (TCP/IP, DNS, DHCP).

• Experience supporting VIP or executive users.

• Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.

• Excellent communication and customer service skills.

• Ability to lift and move IT equipment as needed.
• Preferred

Certifications:



• CompTIA A+ / Network+

• ITIL Foundation

• Microsoft Certified:
Modern Desktop Administrator Associate