System Administrator

IT Alignment Analyst

A locally owned Austin-based IT Managed Service Provider (MSP) is seeking a full-time IT Alignment Analyst to support customer compliance, security, and best-practice alignment initiatives. IT Alignment refers to evaluating whether customer IT systems and solutions comply with internal minimum standards, industry best practices, and established frameworks such as NIST, CMMC, SOC 2, and similar standards. Due to the need for on-site customer work, candidates must be based in the Austin, TX metro area.

This role is not a traditional helpdesk or ticket‑queue position. While a general technical background is required, the primary focus is on analysis, documentation, assessment, and standards alignment, rather than day-to-day end‑user support.

This IT Alignment Analyst is responsible for assessing, documenting, and reporting on the alignment of customer IT environments against defined standards. The role works closely with customers and internal technical teams to identify gaps, recommend improvements, and assist with remediation efforts.

• Conduct systematic discovery of customer IT systems and solutions through:
  • Direct system review
  • On‑site inspections
  • Customer interviews and documentation review
  • Thorough documentation of IT environments, configurations, and findings in the MSP’s knowledge base
  • Evaluation against defined standards and identification of systemic gaps, rather than resolving isolated end‑user issues
• Produce clear reports on alignment status, including:
  • Identification of systems or solutions that do not meet defined standards
  • Risk observations and areas for improvement
  • Practical remediation options and recommendations
  • Assistance with implementing certain remediation actions or improvements, either directly or in coordination with technical staff
  • Periodic repetition of discovery activities to ensure information remains current

• Basic to intermediate knowledge of:
  • Microsoft 365 environments
  • Google Workspace (GSuite) environments
  • Networking fundamentals
  • Common business IT solutions (backups, endpoint protection, email and cloud security, etc.)
• General familiarity with security or compliance frameworks, such as:
  • NIST
  • CMMC
  • SOC 2
• Comfort working outside of a support ticket‑driven workflow, with an emphasis on analysis, written deliverables, and customer‑facing discussions:
  • Strong documentation and communication skills
  • Ability to interact professionally with customers
  • Attention to detail and a methodical approach to analysis

Compensation: $55,000 – $65,000 yearly