Senior ServiceTitan and Integrations Systems Manager

About the Company

T3 Services Group is a national company with locations across the US providing Plumbing, Drains, HVAC, and Electrical services to customers. Our business is powered by phenomenal teammates who pride themselves in giving 5-star service to every customer they meet. And we can t forget our amazing administrative staff of call center agents, dispatchers, coordinators, etc who keep the business operating smoothly.

If you7re passionate about systems, strategy, and driving real operational impact, this is your opportunity to lead at a high level.

The Service Titan Systems Manager is a senior, strategic leader responsible for the vision, governance, and optimization of the Service Titan platform and its integrations across the organization. This is not just an admin role. You will shape system strategy, protect data integrity, align compensation structures, optimize reporting, and enable scalable growth across all brands and locations. You ll partner closely with Operations, Finance, Sales, Marketing, IT, and Executive Leadership to ensure Service Titan functions as a true revenue engine for the organization.

The ideal candidate blends deep technical knowledge with business strategy, financial understanding, and people leadership while living out our core values every day.

• Medical, Dental & Vision Insurance
• Pet Insurance
• 401(k) with 4% company match
• PTO, Paid Holidays & Paid Wellness Time
• Employee Discounts
• Company-provided laptop and technology tools
• Ongoing education and professional development
• Growth opportunities within a multi-brand organization

• System Strategy & Governance
• Own and execute the long-term Service Titan roadmap across all locations
• Design scalable system architecture to support acquisitions and expansion
• Evaluate and implement additional Service Titan products and integrations
• Lead change management and system adoption initiatives
• Establish documentation standards and SOP governance
• Manage and develop Service Titan Administrators

• Align pricebook configuration with commission structures and pay plans
• Ensure booking rules, capacity, and availability logic support business strategy
• Drive efficiencies across booking, dispatch, install, sales, and invoicing
• Identify automation opportunities to reduce manual work
• Conduct frequent audits of adoption and system configurations
• Ensure workflows support both revenue growth and operational excellence

• Ensure data accuracy across all business units and locations
• Partner with Business Intelligence to leverage system data for strategic decisions
• Align system reporting structure with executive and operational needs
• Support compensation modeling and commission impact analysis

• Serve as first-line helpdesk support for Service Titan-related tickets
• Assist with onboarding and offboarding processes
• Coordinate with vendors and senior IT on advanced escalations
• Provide training and guidance to employees
• Ensure compliance with security protocols and IT policies

• 3+ years of advanced Service Titan experience with multi-location oversight
• Deep knowledge of pricebook architecture and commission/payroll configuration
• Experience aligning system configuration with operational strategy
• Strong analytical and financial acumen
• Experience influencing senior leadership
• Background in operations, finance, or business intelligence
• Experience in high-growth or private equity-backed environments preferred
• Familiarity with Dispatch Pro, Marketing Pro, Inventory, Membership optimization
• Experience with accounting integrations and ERP systems preferred

• High School Diploma or GED required
• Bachelor degree in Computer Science, IT, or related field preferred (Relevant experience may substitute for formal education)

• Proficient in Microsoft Office tools
• Comfortable working across multiple software platforms
• Strong Apple product proficiency
• Experience with device management platforms
• Experience in cloud-hosted environments

• Service Titan Certified Administrator credential required

• Ability to travel up to 10% nationwide