Payment Operations Team Lead

We are currently looking for a Payment Operations Team Lead. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client's broader mission to drive positive social impact at scale.

Responsibilities of the Payment Operations Team Lead may include:

+ Managerial responsibility for Payment Operations Team.

+ Drive delivery in individual and team performance goals, objectives and expectations.

+ Oversee day-to-day operations for multiple verticals such as payment request processing, events, and program support.

+ Lead internal conversations with Process Owners, Business Units, and Administration.

+ Client-facing role with reporting duties over team performance in accordance with contractual obligations.

+ Act as an interface between client team & the internal team to ensure the team meets set SLA agreements.

+ Identify process gaps and recommend solutions to drive process efficiency.

+ Collaborate globally with various program managers to achieve targets throughput and accuracy.

+ Address questions from internal and external stakeholders.

+ Discover team members need and facilitate processes to ensure a smooth workflows.

+ Encourage and Motivate team members to find their strengths, provide feedback, coaching and guidance.

+ Take feedback from the team and resolve any grievances or conflicts.

+ Recognize and reward high performers and accomplishments impartially

Basic Qualifications:

+ Minimum of 1 year of team management experience

Preferred Qualifications:

+ Bachelor's degree

+ Experience in payment processing and/or contract management

Professional Skills Requirements:

+ Strong communication skills, written and verbal

+ Strong analytical skills to understand SLA and KPI reporting

+ Ability to work in a fast-paced environment showing adaptability ability to prioritize

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 02/013/2026 and open for at least 3 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture  ()

Role Location
Hourly Salary Range

California                                            $26.39 to $63.13

Cleveland                                             $24.42 to $50.48

Colorado                                             $26.39 to $54.52

District of Columbia                          $28.08 to $58.08

Illinois                                                  $24.42 to $54.52

Maryland                                            $26.39 to $54.52

Massachusetts                                   $26.39 to $58.08

Minnesota                                          $26.39 to $54.52

New York                                            $24.42 to $63.13

New Jersey                                         $28.08 to $63.13

Washington                                       $28.08 to $58.08

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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