Onsite Support Engineer

Role:
Onsite Support Engineer
Location:
Austin,TX
- Onsite
Job type:
Full time
Salary Range: $64,000-$70,000 a year

Job Description
Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions.
Manage and maintain mobility queue and meet SLAs for incoming tickets.
Project manages software/hardware rollouts and refresh items.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required service levels.
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
Provide technical guidance to other members of the team.
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company s desktop/mobility/Laptop environment.
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility/Laptop problems.
Perform subject matter expert duties to other support teams when needed.
Develop and maintain software packages and tools used for software distribution.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations.
Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal.

Additional skills:
Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
Experience working in an Active Directory environment including SCCM (SMS).

Experience with Mac OS X, JAMF is a plus.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.