Assistant Computer Systems Administrator

Court Name/Organization Texas Western Federal Public Defender

The Federal Public Defender for the Western District of Texas is accepting applications for the position of Assistant Computer Systems Administrator (ACSA), to be stationed in the Austin office. The Federal Public Defender operates under authority of the Criminal Justice Act, 18 U.S.C. 3006A, to provide defense services in federal criminal cases and related matters by appointment from the court to individuals unable to afford counsel.

To qualify for the position of ACSA, a person must be a high school graduate or the equivalent and have at least three years of general experience, which provided a working knowledge of automated systems, and two years of specialized experience, and comprehensive knowledge of computer systems administration principles, practices, methods, and techniques. A bachelor’s degree is preferred. The candidate must be highly proactive, self‑motivated, and detail‑oriented, with strong organizational abilities.

They should demonstrate proficiency in learning and applying new technical skills and concepts, as well as the ability to quickly diagnose and resolve system issues. A strong client‑service orientation and excellent communication skills are essential.

• Strong hands‑on experience supporting and administering Windows 11 desktop and laptop systems in an enterprise environment.
• Proficiency with Microsoft Office 365 installation, troubleshooting, and user support.
• Experience installing and troubleshooting hardware and software.
• Possess foundational network administration skills.
• Working knowledge of Active Directory for user account creation, maintenance, and access management.
• Experience with enterprise backup solutions (e.g., Backup Exec), including monitoring, job administration, and data recovery.
• Familiarity with enterprise antivirus platforms, including deployment, updates, and ongoing maintenance.
• Demonstrated ability to deliver exceptional end‑user support for both software and hardware issues.
• Proven ability to work independently with minimal supervision, demonstrating strong initiative, sound judgment, and effective time‑management skills.

• Proficiency in Windows Server administration, including hands‑on experience managing Hyper‑V virtualization environments.
• Experience administering and supporting Network Attached Storage (NAS) systems.
• Capability in creating, customizing, and deploying Windows 11 system images using tools such as Acronis and Universal Imaging Utility (UIU).
• Familiarity with litigation support software, such as Trial Director, Case Map, and dt Search, including setup, maintenance, and user support.
• Prior work experience in a law office environment, with an understanding of court operations, workflows, and legal processes.

• Deliver user support services, including troubleshooting and resolving issues with hardware, software, peripherals, and connectivity.
• Assist in the administration, monitoring, and support of a multi‑office Windows network environment.
• Participate in planning, imaging, configuring, and deploying Windows workstations.
• Support the testing, installation, and maintenance of firmware, software, and system patches.
• Develop, document, and maintain standard operating procedures for deployed automation systems.
• Maintain accurate inventory tracking, including auditing and lifecycle control.
• Assist with backup routines, disaster recovery processes, and antivirus monitoring.
• Support staff in trial preparation by leveraging IT-based automation tools and applications.
• Provide technical support to multiple offices within the Western District of Texas.

Employment is subject to a satisfactory background investigation, including, but not limited to, an FBI name and fingerprint check.

The salary of an ACSA will be commensurate with the experience and qualifications, within a range from $68,545 (JSP-9, Step
1) to $92,023 (JSP-12, Step
1). The position is in the excepted service and does not carry the tenure rights of the competitive Civil Service. The position offers federal government employment benefits,…