Salesforce Administrator and Release Manager

Salesforce Administrator and Release Manager

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” We believe well‑designed, integrated business systems are critical to our teams’ executing on this vision. As a Salesforce Administrator & Release Manager, you will own the day‑to‑day administration, platform health, and release management of Salesforce, ensuring stable, secure, and predictable delivery across Salesforce and integrated GTM tools.

You will be accountable for access governance, bi‑weekly releases, platform upgrades, and operational excellence, enabling revenue‑critical Sales and Post‑Sales teams to operate without disruption.

• Own all aspects of Salesforce user and license management, including new user setup and deactivation, roles, profiles, permission sets, SSO access, and periodic access reviews
• Ensure SOX compliance by owning access governance, audit evidence, and remediation of access risks across Salesforce and integrated GTM tools
• Own sandbox environment management, including refresh schedules, pre‑ and post‑refresh activities, and coordination with release timelines
• Own Salesforce release management for bi‑weekly sprint deployments using Copado, including branch management, deployment planning, validation, rollback planning, and post‑release verification
• Proactively maintain Salesforce platform health, including security reviews, Salesforce seasonal release updates, Health Check, Optimizer, and monitoring for degradation or risk
• Evaluate, scope, and support implementation of new systems and integrations with Salesforce and GTM tools
• Configure Salesforce functionality, including: workflows, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, custom apps, actions, custom settings, mobile administration, dashboards, and reports
• Troubleshoot and resolve defects for planned releases and act as first line of defense for production issues and access requests
• Monitor and improve Salesforce data quality, including ownership of data quality reports, remediation of inaccuracies, and ongoing data management practices to support accurate business reporting
• Identify unused or underutilized Salesforce features and recommend improvements that increase efficiency and adoption
• Partner with Business Systems Analysts and Engineering to manage integrated applications and third‑party vendors, including coordinating upgrades, issue resolution, and feature changes
• Stay current on Salesforce releases and admin innovations, evaluate industry best practices, and implement improvements aligned with platform and business needs
• Own downtime communication and release coordination across Salesforce and integrated GTM tools, ensuring clear stakeholder communication

• You take full ownership of your work, run independently with minimal oversight, and are accountable for outcomes
• Growth mindset: actively seek feedback, continuously improve systems, and stay current on Salesforce and AI innovations
• You are highly organized, detail‑oriented, and known for strong follow‑through
• Proactive ownership mindset: anticipate risk, put guardrails in place, and know when to elevate issues
• You are comfortable operating in a fast‑paced, high‑growth environment with frequent context switching
• Excellent communication: articulate clearly and crisply with both technical and business stakeholders

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 7–8 years of experience as a Salesforce Administrator, including release ownership in complex environments
• Experience supporting integrated GTM technologies such as Gong, Outreach, Lean Data, Linked In Sales Navigator, LeadIQ, Ironclad, People.ai, or data enrichment tools (preferred)
• Salesforce certifications such as Salesforce Certified Administrator, Advanced…