Sr. Solution Consultant - SecOps

Service Now is seeking a driven Pre‑Sales Security Solution Consultant. The Security Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the Service Now ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome‑driven solutions.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Sec Ops Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

• Responsible for creating innovative solutions leveraging Service Now Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response).
• Review customer’s security architecture and design process and system integrations to Service Now Security Operations.
• Respond to customer questions relating to Service Now Security Operations.
• This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world Security Operations.
• Develop and contribute to sales campaigns focused on Security Operations.
• Contribute and maintain a showcase of Security Operations solutions created on the Service Now platform.
• Help develop solutions and capabilities that enable other Solution Consultants to demonstrate the value of Security Operations on the Service Now platform.
• Configure solution environments to address customer requirements and business issues.
• Collaborate with Product Management and Development team members to enhance Service Now products with new capabilities that address customer needs.
• Ability to work in a global team and share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of other team members.
• Stay current on competitive analyses and understanding differentiators between Service Now and its competitors.
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Strong pre‑sales experience.
• Understanding of the sales process and a trusted advisor for account representative and extended sales organization.
• A Bachelor’s degree or equivalent training and 3‑5 years of experience is required.
• Work experience or strong understanding of Security Operations Center (SOC), Network Operations Center (NOC) or Computer Security Incident Response Center (CSIRC).
• Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, end‑point protection, breach detection, and threat intelligence.
• Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, buffer overflow, etc.
• Experience in security frameworks such as NIST 800‑61, ISO
  27035, SANS, etc.
• Experience with threat intelligence frameworks, such as STIX/TAXII and OpenIOC.
• Strong preference will be given to candidates that have worked in Information Security at a global or national commercial enterprise.
• Ability to architect and effectively communicate solutions to business challenges.
• Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, evolving business needs, etc.
• The following industry certifications are desirable: CISSP, GCIH, GCIA, GSEC, CEH, GIAC.
• Must have strong written and oral communication skills and be self‑directed and independent.

We provide competitive compensation, generous benefits,…