Epic Testing Coordinator

We are seeking a highly skilled Epic Testing Coordinator to lead and manage testing activities for our enterprise-wide Epic implementation. This role is critical to ensuring system integrity, patient safety, and operational readiness across our 400-bed tertiary hospital, outpatient clinics, and ambulatory surgery centers. The coordinator will support both the initial go-live, additional implementation phases, and ongoing optimization.

Testing Strategy & Execution

• Develop and manage comprehensive testing plans across all Epic modules (clinical, administrative, patient-facing, and research).

• Lead unit, integrated, regression, user acceptance (UAT), and parallel testing cycles.

• Coordinate testing across multiple Epic Build Waves and environments (POC, TST, PRD).

Cross-Functional Collaboration

• Partner with Epic analysts, IT, clinical operations, HR, Finance, and Supply Chain teams.

• Facilitate testing work groups and stakeholder engagement across departments.

Defect Management & Documentation

• Oversee defect tracking, triage, and resolution processes.

• Maintain detailed test scripts, logs, and traceability matrices.

• Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.

Post-Go-Live Optimization & Upgrades

• Support quarterly Epic upgrades, new feature testing, and long-term system reliability.

• Collaborate with analytics teams to validate KPIs and reporting tools.

Marginal or Periodic Functions:

• Assists with other project areas as needed.

• Provides backup support during peak times or staff shortages.

• Participates in special projects and initiatives.

• Adheres to internal controls and reporting structure.

• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

Technical Learning

• Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.

• Stays updated with the latest Epic Ambulatory features.

• Actively seeks out training opportunities.

• Applies new knowledge to improve system performance.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions.

• Diagnoses and resolves complex application issues.

• Develops innovative solutions to improve user experience.

• Collaborates with teams to address system challenges.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers.

• Provides excellent support to clinical staff.

• Understands and anticipates user needs.

• Ensures user satisfaction with application performance.

Collaboration

• Works effectively and cooperatively with others; establishes and maintains good working relationships.

• Collaborates with IT and clinical teams.

• Shares knowledge and best practices.

• Participates in team meetings and projects.

Attention to Detail

• Thoroughly reviews work for accuracy and completeness.

• Ensures configurations are precise and accurate.

• Reviews documentation for completeness.

• Monitors system performance for issues.

• Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.

• Test coordination experience of at least 2+ years in an Epic environment.

• Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.

• Strong understanding of clinical and administrative workflows.

• Excellent communication, project management, and stakeholder engagement skills.

• Relevant education and experience may be substituted as appropriate.

• Epic certification in one or more modules (preferred).

• Prior experience with Epic implementations, especially in Ambulatory, Optime, or Revenue Cycle modules.

• ITIL Foundation certification.

• Active Epic Certification, Accreditation, or Proficiency in related applications.

• Extensive experience with clinical information systems, typically demonstrated by at least 5-7 years of relevant experience.

• Demonstrated experience as a major participant in EHR configuration.

• Experience with online scheduling design and implementation.

• Experience with Epic testing tools (e.g., Scenario Manager, Test Script Manager).

• Experience in test automation and automation tools.

• Experience of at least 1 Epic implementation as a testing coordinator / lead.

$75,750 + depending on qualifications

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references,…