Engineer, Endpoint; Mac​/Windows

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Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Engineer, Endpoint (Mac/Windows)

Austin Community College (ACC) is seeking a highly skilled and versatile Endpoint Engineer to manage, automate, and support both Windows and macOS endpoints across the college. This role blends systems administration, automation, and security to deliver a stable, modern, and secure endpoint computing environment for faculty and staff. The Endpoint Engineer will own deployment, configuration, lifecycle management, and integrations with Team Dynamix and other ITSM tools, supporting ACC’s mission of reliable technology and student success.

• Manage, engineer, and support the college’s Windows and macOS endpoint environments using MECM/SCCM, Workspace ONE, and JAMF Pro.
• Automate deployments, patching, application distribution, and endpoint compliance using Power Shell, Bash, Python, and other scripting tools.
• Administer JAMF Pro and Apple Business Manager for macOS device provisioning, security enforcement, and application packaging.
• Build and maintain Windows 10/11 desktop and laptop images (MDT, Hyper‑V), coordinate driver and firmware updates, and manage baseline software.
• Integrate and maintain endpoint management tools (JAMF Pro, Workspace ONE, MECM/SCCM) with Team Dynamix for device inventory, asset management, ticketing, and automation workflows.
• Enforce configuration and security policies through Active Directory GPOs, JAMF policies, Bit Locker, File Vault, and antivirus solutions.
• Manage the device lifecycle, including onboarding, support, secure decommissioning, and asset tracking for all endpoints.
• Provide Tier 3 & 4 support for endpoint issues and serve as an escalation point for support teams.
• Collaborate with IT security, support teams, and college stakeholders to drive process improvement, documentation, and compliance.
• Stay current on endpoint management best practices, new technologies, and trends in higher education IT.

• Design, build, and maintain standardized Windows and macOS images, ensuring secure, efficient, and consistent deployments.
• Automate endpoint management tasks, patch cycles, and software rollouts across both platforms.
• Support and optimize integrations with Team Dynamix for asset, incident, and change management.

• Administer JAMF Pro and Apple Business Manager, implement zero‑touch deployments, manage application packaging, and enforce File Vault and antivirus policies.
• Write and maintain automation scripts (Bash, Python, Apple Script) for deployment and compliance.
• Provide Tier 3 support…