Associate Consultant; Hybrid

About the Role

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions and interfacing with Sigma vendors.

• Using a range of reporting tools, evaluate alerts and sub-optimal conditions and elevate to appropriate Consultant.
• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
• Based on predefined schedules, complete client infrastructure management tasks.
• Visually inspect server patch status, backups, logs, anti-virus, email and hardware checks.
• Provide automated remote monitoring of backups, ping status, disk space, etc.
• Under Consultant direction and following client-specific procedures, unpack, patch and test new client computers (workstations and laptops). If required, install various software applications including Microsoft Office.
• Deliver, install and test computers, peripherals and other devices as directed by Consultant.
• As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including virus scans/removals, password resets and device problems (printers, mice, monitors).
• Ensure equipment and parts are well organized, identified and easily accessible.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution, elevate to Consultant or VP, Operations.

• Prior experience handling multiple customers at an IT consultancy or MSP is a big plus.
• Familiarity with modern operating systems.
• Basic knowledge of networking and security concepts.
• Comfortable with handling computer hardware including adding additional RAM and replacing hard drives, video cards and network cards.
• Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation.
• Physically capable of picking up and moving computer hardware.
• Strong desire to build skill‑set through self‑directed education and coursework that lead desirable certifications.
• Aspiration to become full‑time Sigma consultant.
• Must reside in Austin, TX or the surrounding area in order to accommodate client onsite visits.

• Remote access technologies (VPN and RDS).
• Windows Server.
• Active Directory.
• File Systems and Shares.
• Printers.
• Mac and Windows Client Operating Systems.
• Basic networking concepts (DNS, DHCP, NAT, subnets).
• Microsoft 365 and Related Technologies - Exchange Online, SharePoint, Teams.
• Mobile devices (iOS, Android).

• Medical, dental, and vision insurance.
• Life insurance.
• Long‑term disability.
• Paid vacation.
• Paid holidays.
• SIMPLE IRA for eligible employees.
• Stocked snack bar.
• Company-sponsored outings.
• Fitness center onsite.