Technical Architect - ServiceNow

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
But the heartbeat of SHI is our employees – all 6,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

The Technical Architect - Service Now at SHI International will have deep technical expertise and hands-on experience with the Service Now platform. This role involves strategic thinking, leading solution design, providing development support, and engaging with clients in a leadership capacity.

• Lead workshops to guide clients through solution design and implementation process.

• Conduct platform application assessments and CMDB/CSDM assessment.

• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings.

• Collaborate with SHI Stakeholder partner teams to create synergistic service solutions.

• Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement.

• Demonstrate deep expertise in Service Delivery and provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology.

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.

• Stay current with new technologies and frameworks, drive the retirement of legacy solutions/technologies, and recommend adopting new partners or solution components.

• Problem-Solving:
  Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Communication:
  Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Adaptability:
  Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Leadership:
  Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Teamwork:
  Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.

• Self-Motivation:
  Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

• Certifications in three or more Service Now areas are strongly recommended

• Proven ability to lead workshops and guide clients through solution design processes

• Strong client-facing skills, with the ability to communicate technical concepts to non-technical stakeholders

• Experience troubleshooting complex issues and implementing effective solutions on the Service Now platform

• Ability to make informed recommendations and decisions on solutions that align with best practices and client needs

• Experience with story grooming and collaborating with stakeholders to refine requirements.

• Detailed knowledge of ITIL methodologies, IT architecture, JavaScript, and web software design principles

• Experience with common web technologies and networking (XML, HTML, AJAX, CSS, HTTP, TCP/IP)

• Directory service integration experience (Active Directory, LDAP).

• Knowledge of Single Sign-on methods (token, SAML 1.1, SAML 2.0) and Web Services integrations (SOAP, REST)

• Completed Bachelor’s Degree or relevant work experience

• 5+ years of experience implementing, configuring, and customizing…