ServiceNow Senior Architect

Job Title: Service Now Senior Architect

Company: PETADATA

Location: Onsite – Austin, TX

Job Type: 6-Month Contract (with potential for extension)

Work Schedule: Monday to Friday, Full-Time Onsite

Start Date: Immediate / As soon as possible

PETADATA is a technology-driven services firm specializing in delivering scalable, enterprise-grade digital transformation solutions across industries. We partner with global enterprises to streamline IT operations, optimize business workflows, and maximize value from platform investments, such as Service Now.

Seeking a highly experienced Service Now Senior Architect to lead the architecture and design of enterprise Service Now solutions. This onsite opportunity in Austin, TX requires exceptional leadership, stakeholder management, and cross-functional collaboration skills—especially within financial domain environments. The ideal candidate will serve as a strategic advisor and technical lead, working closely with business stakeholders, executives, and technical teams to deliver scalable Service Now solutions aligned with organizational goals.

• Lead the Service Now platform architecture strategy, planning, and implementation across the enterprise.
• Collaborate with financial business teams and C-level executives to understand business needs, gather requirements, and translate them into technical solutions.
• Design and architect robust and scalable Service Now solutions that align with financial industry best practices, compliance, and audit controls.
• Drive enterprise-wide Service Now initiatives, including ITSM, ITOM, ITBM, CMDB, GRC, and custom app development.
• Provide technical leadership in the design, development, and integration of Service Now with third-party systems.
• Define architectural standards, frameworks, and governance models.
• Perform impact analysis of new requirements and enhancements on existing systems.
• Oversee platform health, upgrades, security configurations, performance optimization, and version management.
• Collaborate with Service Now developers and implementation teams to ensure delivery excellence.
• Mentor junior architects and developers and promote Service Now best practices.
• Create and maintain architecture documentation, solution blueprints, and roadmaps.

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field.
• 8+ years of Service Now experience, with at least 3+ years in an Architect or Lead role.
• Strong expertise across Service Now modules, including ITSM, ITOM, CMDB, GRC, and Financial Services Operations (FSO), is a plus.
• Proven track record of architecting Service Now solutions in the financial or banking domain.
• Exceptional communication and stakeholder management skills—able to engage directly with business executives.
• Experience with integrations using REST, SOAP, MID Server, and other API technologies.
• Deep understanding of Service Now architecture, scripting (JavaScript), workflow customization, and UI policies.
• Service Now certifications:
  Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect preferred.
• Strong documentation skills and experience presenting technical concepts to non-technical audiences.

• Experience working with Agile/Scrum delivery models.
• Knowledge of security protocols and Service Now security models.
• Familiarity with Dev Ops and CI/CD pipelines in Service Now environments.
• Financial reporting, audit, and compliance knowledge relevant to Service Now implementations.

• This role is 100% onsite in Austin, TX, Monday to Friday.
• Must be available to attend in-person meetings and workshops with executives and key stakeholders.

• 6 Months (Possibility of extension based on project needs and performance)

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant experience to

PETADATA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.