Support Technician

This range is provided by EKHP Consulting, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $29.00/hr

Direct message the job poster from EKHP Consulting, LLC

Austin Energy’s Edge Device Team is an agile department moving from a break fix environment to a managed desktop infrastructure by implementing standardized desktops, along with a feasible hardware/software lifecycle. This position will have heavy emphasis on advanced end-to-end technical support services on end-user hardware, software and application service requests.

NOTE:
This contractor will work an 8-hour work schedule anywhere between the hours of 6:00AM-6:00PM depending on the need, not including a hour off for lunch. This position will work a 40-hour week.

Primary Roles and Responsibilities

• Provide advanced and escalated technology service support
• perform complex hardware, software, and applications support and preventative maintenance
• Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.
• Triage and troubleshoot customer issues;
  Escalation point as Tier 1/2 Support
• Implement support via Microsoft Active Directory
• Perform enterprise desktop installations and updates via managed services
• Perform call-backs within target-response-times
• Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)Monitor Service Desk queues
• oUpdate/escalate tickets as appropriate
• Monitor systems for problems/alerts
• Systems Administration
• Perform systems/accounts administration within target-response-times
• Assist with conference room Exchange calendars
• Support A/V setups for meetings

• Document, test, and publish processes/procedures
• Participate in developing and testing knowledge management content (knowledgebase)
• Assist Service Desk resources with knowledge management activities
• Attend product training as deemed appropriate
• Achieve technical certifications as determined by IT management
• Maintain awareness of AE IT quality programs and standards

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

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Medical insurance

Vision insurance

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