Junior Client Onboarding Specialist; Early Career​/Career Switchers

Why This Role Matters

At Mirror Web, onboarding is not admin work. It’s trust-building. You’ll own the first 90 days of a client relationship—helping regulated financial firms implement a supervision platform they will rely on during audits and regulatory scrutiny. When onboarding goes well, customers expand and stay.

When onboarding fails, they churn.

• Loves working with customers
• Is organized and dependable
• Thrives in structured environments
• Wants to grow into SaaS, compliance, or fintech
• May come from hospitality, operations, client service, or another customer-facing background

We can teach product.

We can teach compliance.

We cannot teach ownership, communication, and follow-through.

• Coordinating onboarding timelines and next steps
• Running training sessions (we’ll teach you the content)
• Translating technical concepts into clear, human explanations
• Tracking progress in our CRM
• Communicating clearly across customers and internal teams (Austin ↔ Manchester)
• Ensuring nothing falls through the cracks

Over time, you’ll grow into managing more complex, multi-channel implementations (email, mobile, collaboration tools).

• Customers trust you.
• Your onboardings launch on time and without chaos.
• You proactively flag risks before they become problems.
• You confidently lead client training sessions.
• You’re seen internally as reliable and detail-oriented.

You do NOT need prior SaaS onboarding experience.

• 1–3 years of experience in a customer-facing role (hospitality, operations, support, account coordination, etc.)
• Strong written and verbal communication
• High attention to detail (regulated environments require accuracy)
• Comfort managing multiple priorities at once Ownership mindset — when something breaks, you help fix it
• Curiosity and willingness to learn technical concepts
• Professional maturity in high-trust environments

• Exposure to CRM systems (Salesforce, Hub Spot, etc.)
• Experience delivering training or explaining complex topics
• Background in fintech, compliance, or regulated industries

If You’ve

• Managed guests and solved problems under pressure
• Balanced multiple tables, timelines, and expectations
• Dealt with demanding customers calmly
• Coordinated behind-the-scenes operations while presenting confidence

You already have transferable skills.

We’ll teach you the platform.

• Regulated reality, not hype
• Signal over noise
• Fast pace, high standards
• Ownership culture
• One team across Austin + Manchester

• Comprehensive Health Coverage – Premium medical, dental, and vision plans to keep you and your family healthy.
• Life Assurance - Financial peace of mind for you and your loved ones.
• 401(k) Retirement Plan - We invest in your future with a 3% non-elective contribution, regardless of your own contributions.
• Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick leave so you can recharge and celebrate.
• Enhanced Family Leave - Extra support for life’s most important moments.
• Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health, wellness, learning, or whatever matters most to you.
• Equity Appreciation Rights (EAR) - Share in our success with an opportunity to benefit from the company’s equity incentive program.