ServiceNow Developer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role Location

Within driving distance of Austin, TX preferred. This is a hybrid role based in Austin, TX. Alteratively can be located within driving distance of US Capgemini offices

About the Job You're Considering

As a Senior Service Now PPM Developer, you will contribute and lead developers within project teams to deliver technology innovation through Service Now implementation, developing enhancements, integrating systems, and providing operational support. You may be engaged in full life cycle in variety of projects. The role requires deep hands on development experience across Service Now PPM, Agile, Risk Compliance and integrations, along with strong technical leadership and platform best practice guidance.

Your Role

Service Now PPM & Platform Development

* Translate business requirements into technical designs and user stories; estimate, plan, and prioritize work across the team.

* Design, develop, and enhance Service Now Project and Portfolio Management (PPM) capabilities including Demand, Project, Program, Resource, Financial, and Portfolio Management

* Configure and customize SPM/PPM data models, workflows, business rules, UI policies, client/server scripts, and integrations

* Implement Agile Development functionality within Service Now, supporting releases, sprints, and backlog management

* Implement automations and workflow orchestration to reduce manual effort and improve quality/SLA compliance.

Integrations & Data

* Design and build integrations using REST/SOAP, Integration Hub spokes, web services, and events; ensure observability, error handling, and retries.

* Automate portfolio and project workflows to improve governance, transparency, and delivery efficiency

* Ensure data quality and alignment across PPM, CMDB, APM, and Agile modules

Platform Health & Security

* Perform health scan remediation, performance tuning, and governance guardrails (naming, update set hygiene, code reviews).

* Enforce role based access and admin controls across Dev/QA/Prod; support least privilege and impersonation workflows as needed.

* Support continuity activities (clones, backups, AHA/AUTO AHA awareness for change planning) and post implementation testing of integrations.

Technical Leadership & SDLC

* Mentor developers, conduct peer reviews, and uphold coding standards (Glide/JS, Script Includes, BRs, ACLs, UI Policies, Flow Designer).

* Advise on testing approach. Prepare test cases, automate and execute them.

* Support release of developed solutions across environments using Release and Change Management procedures.

* Partner with Enterprise Architecture and customer teams on design decisions, roadmaps, and cross program dependencies.

Operations & Support

* Triage and resolve incidents/problems; deliver day to day service requests; own root cause and prevention.

* Prepare runbooks, TSD/RSDD contributions, and operational handoffs; align to MSI program documentation standards.

Your Skills & Experience

* US Citizen or Green Card Holder required per ITAR

* 5-8+ years hands on Service Now development with a track record of end-to-end delivery in enterprise environments.

* Strong JavaScript/Glide skills; proficiency with Business Rules, Script Includes, UI Actions/Policies, Client Scripts, Scheduled Jobs, and Flow Designer.

* Deep expertise in configuring Service Now platform and automation.

* Proven experience integrating Service Now with third party systems via REST/SOAP and Integration Hub; familiarity with authentication (OAuth, Basic, MTLS).

* Hands on instance upgrades/patching and platform hardening; excellent understanding of update sets, app repos, and scoped apps.

* Working knowledge of ITIL processes and Agile/Scrum delivery.

* Excellent communication and stakeholder management; ability to lead technical discussions with…