Head of Digital Service Center, Americas

Head of Digital Service Center, Americas

496560

23-Feb-2026

Smart Infrastructure

General Management

With technology for smart and sustainable buildings and infrastructure, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and achieve world-class experiences for people. It’s not just about improving buildings – it’s about creating efficient, safe, adaptable and sustainable environments, which improve the way the world lives and works.

The digital transformation of buildings is a fast-changing, dynamic sector, and it needs more than just great technology - it needs great people, too. We know a business only thrives if its people are thriving, so at Siemens we put our people first. Within our buildings business, our diverse global team will support you through your career and challenge you to grow in new and exciting ways, as we transform the world’s infrastructure.

The Digital Service Center (DSC) is a cornerstone of strengthening Smart Infrastructure Buildings’ digital service business. It plays a key role in positioning software business, advancing sustainability initiatives, and driving growth in strategic vertical markets. With more than 600 professionals worldwide, the DSC serves as a global delivery backbone, enabling customers to operate comfortable, secure, efficient, and sustainable infrastructures.

The DSC focuses on innovative, data-driven services for the Smart Infrastructure Buildings market, including Monitoring & Remote Services, Analytics & Optimization Services, and AI-driven Software Services.

The Head of Digital Service Center Americas is a critical leadership role responsible for advancing digital services across the United States, Canada, and other countries within the Americas economic region.

In this role, you will lead the established DSC in the U.S., managing more than 200 employees across multiple locations, while driving strategic and operational development for the entire Americas region. This position offers a unique opportunity to shape the future of digital service delivery and scale innovative solutions globally.

You will report directly to the Global Head of DSC Operations and serve as a key member of the global DSC leadership team. For Siemens businesses in the Americas region, you will be the primary point of contact for all DSC services.

• Team Leadership: Inspiring and leading distributed teams, fostering a collaborative, high-performance culture across borders.
• Operational Leadership: Overseeing day-to-day operations of the U.S.
  
  -based DSC and associated delivery teams in other countries.
• Drive Productivity: Implementing efficiency improvements and leveraging synergies through continuous automation and the global DSC operating model.
• Regional Strategy: Defining and executing strategies for the ongoing development of DSC capabilities across the Americas region, including assigned countries.
• Collaborative Partnerships: Working closely with global and local teams, partners, and senior leadership to design and implement future-oriented strategies.
• Portfolio Expansion: Growing the delivery capabilities for digital services portfolio, with a strong focus on software-driven business and partner channel development.
• Global Transformation: Actively contributing to global DSC transformation initiatives and ongoing change management processes.
• Drive Profitable Growth: Develop, implement and continuously improve action plan to capitalize on market opportunities and improve customer satisfaction

• 9+ years of experience in IT-driven service businesses or IoT/software environments
• Senior-level experience in operational leadership of distributed teams
• Entrepreneurial mindset with strong results orientation and implementation skills
• Experience in international business settings…