Lab Ops Stability - TX

Lab Ops Stability - TX – Join Knowledgent in Austin, TX for a 100% onsite lab operations role.

Key responsibilities include:

• Manual handling and maintenance of 100s of Mac NPI hardware and test devices.
• Assisting engineers with regression data requests and additional data needs.
• Tracking and cataloging devices under test and peripherals.
• Setting up hardware and performing regular software updates.
• Unboxing, racking, and preparing DUTs and peripherals for daily testing.
• Manually preparing hardware for automated test frameworks, including cabling, configuring, and scanning.
• Rapidly tearing down racks to free space for other projects.
• On-site troubleshooting and assistance during lab operations.
• Maintaining lab test equipment and infrastructure as required.
• Prioritizing tasks and communicating status to the team.
• Alerting team members if unable to complete tasks on time.
• Documenting test processes for future reference.
• Performing manual tasks for maintaining or setting up new lab spaces.

Success Criteria / Definition Of Done

• Accepts critical feedback and makes necessary improvements.
• Completes all queued requests within defined deadlines.
• Communicates clearly and timely with the team.
• Handles support requests accurately and timely, following instructions.

Basic Qualifications

• Minimum 2 years of relevant work experience.
• Expertise in test infrastructure setup for stability labs.
• Experience troubleshooting software/hardware issues for Mac, iPhone, iPad, GPUs/CPUs.
• Ability to lift hardware up to 50 lbs.
• Manual preparation of hardware for testing.
• High school diploma or GED.

Preferred Qualifications

• Strong communication skills.
• Experience working in an Apple test environment.
• Knowledge of Mac hardware.
• Strong troubleshooting skills.
• Comfort using Terminal and bash.
• Strong attention to detail.
• High level of time‑management skills.

Equal Employment Opportunity Statement

Accenture is an Equal Employment Opportunity Employers of Veterans/Individuals with Disabilities and is committed to providing reasonable accommodations for employees and applicants with disabilities.