Strategic Customer Quality Lead

About Global Foundries

Global Foundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, Global Foundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit

As a Strategic Customer Quality Lead within our Global Quality Team, you will be the primary quality technical interface for a key GF customer, industry leader in the Smart Mobile sector. You will champion customer advocacy within Global Foundries, ensuring that our quality and reliability standards consistently exceed the expectations for this account. Leveraging your deep experience in semiconductor manufacturing and customer support, you will drive cross-functional initiatives to resolve complex quality issues, manage customer audits, and deliver robust solutions that enhance customer satisfaction and business outcomes.

You will lead internal review with GF top executives, defining and leading the quality strategy for GF strategic customer account. This role requires a proactive leader who thrives in dynamic and fast-paced environments, excels at building partnerships, and is passionate about continuous improvement in quality systems and processes.

• Serve as the primary technical liaison for GF strategic customer account, ensuring their quality and reliability requirements are consistently met and exceeded
• Advocate for the customer within Global Foundries, proactively identifying and resolving quality issues that impact customer satisfaction and business objectives
• Be the primary escalation point for any customer quality concerns, acting as the key liaison and pivot between customer and GF management to ensure timely and effective issues resolution
• Regularly host and lead management reviews with GF top management and executives
• Lead cross-functional teams to investigate, analyze, and resolve complex product quality concerns, driving root cause analysis and corrective actions to closure
• Track and analyze customer quality performance data, leveraging insights to drive continuous improvement in manufacturing processes and quality systems
• Manage customer audits, quality reviews, and technical communications, delivering clear and actionable reports on performance metrics, returns, and improvement initiatives
• Coordinate the response to customer complaints, SCARs (Supplier Corrective Action Requests), and change notifications (PCN), ensuring timely and effective resolution
• Facilitate regular quality meetings with both internal stakeholders and key customer contacts, ensuring transparent communication and alignment on priorities
• Ensure compliance with industry standards (ISO
  9001, IATF
  16949) and company procedures (MRB, PCN), maintaining robust documentation and audit readiness
• Support new product introductions and technology transfers, ensuring customer requirements are integrated into development and ramp processes
• Location:
  
  Malta, NY OR Austin, TX

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
• Other duties as assigned by manager / supervisor

• Education:
  
  Bachelor’s degree in engineering, Materials Science, or related technical field
• Experience:
  
  8+ years of experience in semiconductor manufacturing, with a proven track record supporting strategic, top-tier customers
• Proven track record in direct first-line management of Quality for leading US smart mobile customers
• Ability to balance internal priorities with customer needs, demonstrating assertiveness, and strong interpersonal skills
• Proven capacity to manage multiple priorities and meet strict deadlines under high level of stress and expectations from both customer and GF internal stakeholders
• Demonstrated ability to lead cross-functional teams and drive closure of quality issues in high-pressure, customer-facing situations
• Experience…