Client Implementation Lead

Overview

INTX is a complete Insurance Operating System purpose-built for specialty P&C carriers, MGAs, captives, and reinsurers. We unify policy, billing, claims, reinsurance, and reporting into a single, configurable platform, eliminating the cost, friction, and complexity of legacy core systems.

We are seeking a Client Implementation Lead to run client implementations from requirements gathering through go-live. You will work directly with company leadership and serve as the bridge between clients and our engineering teams.

This role is uniquely positioned at the intersection of delivery and business development — meaning you will travel not only for client workshops and go-lives, but also to industry conferences, trade shows, and partner events where INTX builds relationships and accelerates growth.

Because INTX is growing quickly, there is clear upward mobility, including:

• Implementation Team Lead
• Delivery / Client Success
• Sales / Partnerships (BD support, demos, events)
• Client & Requirements

• Lead discovery sessions with clients to capture workflows, rules, and integration needs
• Translate business needs into functional specs and configuration instructions
• Document processes, data requirements, and system behaviors
• Own projects from kickoff through go-live, tracking status, risks, and dependencies
• Support configuration, testing, and UAT with client stakeholders
• Manage cutover planning, go-live readiness, and hypercare support
• Contribute to internal playbooks, templates, and delivery standards
• Work directly with leadership, engineering, and product stakeholders
• Coordinate with external partners (vendors, consultants, actuarial groups)
• Travel for client meetings, trade shows, and conferences to support sales conversations

• People who enjoy client-facing work and solutioning
• People who want visibility and influence in a growing company
• People who execute well without rigid process
• People who want options to grow into leadership or sales/BD roles

• Be part of a company redefining how insurance software is built and delivered
• Work directly with experienced industry operators, not layers of management
• Accelerate your career through exposure to clients, partners, and executives
• See the immediate impact of your work in real implementations and product evolution
• Travel to major industry conferences and meet MGAs, carriers, reinsurers, and consultants
• Competitive compensation with room to grow as the company scales

Must Haves

• Bachelor's degree (Business, Finance, MIS, or related field)
• 2-3 years of professional experience in a Client Implementation Lead or similar role
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Experience coordinating and support projects in a client-facing role
• Willingness to travel up to 20%

Nice to Haves

• Experience working with software development or IT teams
• Experience in insurance, fintech, or consulting industries
• Experience with Microsoft Azure
• Professional certifications (e.g., CBAP, PMP, CSM)

INTX offers a comprehensive benefits program for eligible employees and their qualified dependents, which include medical, dental, and vision coverage, a 401(k) retirement savings plan, and generous paid time off (PTO).