Email Marketing Coordinator

It’s a new day with a new opportunity at 8am!

We’re looking for a highly organized, detail-oriented Email Marketing Coordinator to support the creation, coordination, and deployment of customer "need-to-know" communications across email, in-app messaging, chat, and SMS. This role combines foundational email marketing skills with strong project management, helping ensure customers receive timely, accurate, and consistent information throughout their lifecycle.

This role plays a key part in solving a growing organizational need: today, customer communications are decentralized, inconsistently prioritized, and often handled in a "hot potato" fashion across teams. By bringing operational rigor and centralized coordination, this role will help reduce customer confusion, streamline internal workflows, and deliver a cohesive, customer‑centric communication experience.

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world‑class outcomes for their clients and exceptional financial results for their business. They count on our purpose‑built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly Affini Pay) is the professional business platform built to help legal, accounting, and other client‑focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest‑growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

• Act as project manager for customer notifications, ensuring all communications move efficiently from intake → creation → approval → deployment.
• Collect and manage all necessary inputs for each communication, including:
• Audience lists or targeting criteria
• Email copy or messaging requirements
• Stakeholder approvals (Legal, Product, CS, etc.) Timing recommendations and dependencies
• Create and manage Asana tasks for each communication, keeping all steps, owners, timelines, and deliverables organized and on track.
• Coordinate cross‑functional teams to align timelines, resolve conflicts, and ensure clarity on roles and expectations.

• Partner with Engagement Marketing to prepare communications for deployment (email, SMS, in‑app, etc.).
• Assist with building or QA’ing emails in our deployment platform (no advanced coding required, but familiarity with templates is helpful).
• Ensure accurate audience uploads and segmentation in collaboration with the deployment specialist.
• Support testing, proofing, and final review to ensure error‑free execution.

• Help establish consistency and quality across all customer communication touchpoints.
• Maintain documentation for processes, templates, naming conventions, and best practices.
• Track communication volume, timelines, and cross‑team impacts to help inform prioritization.
• Flag risks early (timeline conflicts, unclear requirements, missing approvals, etc.).

This role focuses on "need‑to‑know" customer communications that fall outside revenue‑driving marketing, including:

• Product migrations, sunsets, and deprecations
• Onboarding sequences and education
• Legal, regulatory, and compliance notifications
• Customer surveys, NPS, and experience programs
• Feature adoption communications
• Customer support updates and alerts
• Operational or transactional notifications

• 2–3 years of experience in email marketing, project coordination, customer communications, or a related role
• Basic understanding of email marketing platforms and common terminology (templates, segments, testing, proofs, etc.)
• Strong project management skills and the ability to keep multiple work streams organized
• Excellent communication and collaboration skills
• High…