IT Systems and Microsoft Administrator

About Hai Hospitality

Hai Hospitality is a fast‑growing multi‑concept restaurant company based in Austin, Texas. Building on 23 years of success since our first restaurant opened in 2003, our concepts include Uchi, Uchiko, Uchiba, and Loro Asian Smokehouse. We currently operate restaurants in seven states (TX, CO, FL, CA, AZ, PA, NC) and add roughly four new restaurants per year. This is a great opportunity to join a successful and growing company with a strong culture.

We are seeking a highly capable IT Systems & Microsoft Administrator to support and secure our corporate technology environment. This role is responsible for Microsoft 365 and identity administration, corporate device support, cybersecurity controls, access management, ticketing operations, and enterprise system support across the business. The person will be a key member of the corporate IT team, ensuring that employees have reliable, secure access to the tools and systems they need to operate.

While the primary focus is corporate IT and security, experience with system integrations, APIs, and data platforms is a strong plus.

• Microsoft & Identity Administration – Administer Microsoft 365, Entra  (Azure AD), Exchange, Teams, SharePoint, and Intune.
• Provision, modify, and de‑provision user accounts, licenses, groups, and roles.
• Enforce conditional access, MFA, and device compliance policies.
• Manage authentication, SSO, and role‑based access for internal and third‑party systems.
• Corporate Device & Endpoint Support – Deploy, configure, and maintain corporate laptops, desktops, and mobile devices.
• Support Windows and macOS endpoints, patching, antivirus, disk encryption, and endpoint security.
• Troubleshoot hardware, OS, and application issues for corporate users.
• Prioritize incidents in a high‑speed environment and communicate effectively with all levels of personnel.
• IT Service Desk & Ticket Management – Manage and resolve incidents, service requests, and access requests via the corporate ticketing system.
• Prioritize issues based on business impact and security risk.
• Maintain documentation, standard operating procedures, and knowledge base articles.
• Cybersecurity & Access Control – Monitor and respond to security alerts from endpoint, identity, and cloud security platforms.
• Enforce least‑privilege access and review system permissions.
• Support incident response, investigations, and remediation.
• Assist with vulnerability management, patching, and security audits.
• Systems & Application Support – Support business‑critical systems including HR, finance, POS, reporting, and operational platforms.
• Manage application access, role mappings, and user onboarding/offboarding.
• Troubleshoot SSO, permissions, and system‑to‑system access issues.

• 2+ years of IT managerial experience in a fast‑growth environment.
• Experience with APIs & integrations, including REST APIs, webhooks, and troubleshooting API authentication (OAuth, tokens, API keys). Ability to work with vendors or developers to support data flows between systems.
• Experience with Data & SQL – Ability to run basic SQL queries for troubleshooting, reporting, or data validation and support BI, reporting, or operational databases.
• Experience with Cloud & Automation – Familiarity with Azure, scripting, or automation tools and device management platforms (Intune, MDM, RMM).
• Recognized as a positive leader that others want to work for. Leads by example and is passionate about technology and information systems.
• Technology leadership experience in restaurants or multi‑unit retail is preferred.

• Roll‑up‑the‑sleeves attitude with the ability to adapt, grow, and change with the business.
• Curious by nature and seeks out new and better solutions to current processes. Willing to question “why” when necessary.
• Team player with a “we” attitude.
• Humble and kind, yet competitive—wants to win.
• Good communication skills – seeks feedback and enjoys continuous improvement environments.
• Can manage multiple projects and priorities with above‑average organizational and time‑management skills.

• Salary starting at $60k+
• Medical, Dental, and Vision benefits package
• Short‑term and long‑term disability insurance
• One month paid parental leave
• Company‑matched 401(k) savings plan
• Employee Assistance Program
• Dining discounts
• 3 weeks PTO with tenure‑based increase
• Continuing education reimbursement program

For more information, please follow the links below:

• E‑Verify
• E‑Verify Participation Poster

Hai Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.