Director, Partner Operations & Enablement

Director, Partner Operations & Enablement

Austin, in-person

Director, Partner Operations & Enablement
In-Office Preferred (Remote Considered with 50% Travel)
Job Title: Director, Partner Operations & Enablement Reports To: SVP, Operations and Support

The Director, Partner Operations & Enablement at inKind is responsible for overseeing and scaling the post-sales experience for B2B commercial partners, including existing onboarding and post-sales operations (request management), while building and leading a Partner Enablement function.

This role owns the operational foundation and enablement strategy that ensures partners are successful, informed, and supported as inKind scales. The Director will lead teams, design scalable programs, and partner cross-functionally to deliver consistent, high-quality partner experiences. This is a senior leadership role requiring strong people management, operational rigor, and enablement expertise in a fast-paced, high-growth environment.

People Leader: A proven leader with required experience managing teams, developing talent, and driving accountability Experienced Operator: Deep experience in partner operations, post-sales processes, and enablement in scaling organizations Enablement Expert: Demonstrated success designing and delivering training, education, and enablement programs Process-Driven: Skilled at designing workflows, defining SLAs, and improving operational efficiency Clear Communicator: Able to translate complex processes into clear partner-facing and internal communications Cross-Functional Leader: Trusted partner to Sales, Product, Operations, Support, IT, and Marketing Adaptable and Growth-Oriented: Thrives in ambiguity and proactively builds structure as the organization grows

• Own and oversee partner onboarding for B2B commercial clients, ensuring a scalable, repeatable, and high-quality experience
• Lead post-sales partner operations, including request intake, prioritization, routing, and resolution
• Establish and enforce workflows, SLAs, and operational governance
• Identify inefficiencies and implement process improvements to improve speed, consistency, and partner satisfaction
• Partner with Sales, Account Management, Support, and Product to ensure seamless handoffs and ownership

• Build, lead, and scale the Partner Enablement organization, including hiring, coaching, and performance management
• Design and deliver required training and enablement programs for partners, including onboarding and ongoing education
• Develop scalable enablement assets (playbooks, guides, FAQs, learning modules)
• Own partner communications, including updates, announcements, and change communications
• Create partner-facing programs that drive adoption, engagement, and long-term success
• Serve as executive owner for partner-related initiatives across the organization
• Partner with Product and Engineering to ensure partner feedback informs roadmap decisions
• Collaborate with Marketing on partner-facing content and messaging
• Own KPIs related to onboarding effectiveness, enablement adoption, request resolution, and partner satisfaction
• Use data, feedback, and operational metrics to continuously improve partner outcomes
• Ensure partner operations and enablement workflows are supported by CRM and operational systems

• 8+ years of experience in partner operations, enablement, customer success, or post-sales roles
• Required people management and leadership experience
• Required experience designing and delivering training and enablement programs
• Required experience working with CRM platforms (Salesforce or similar)
• Strong background in process design, workflow optimization, and operational execution
• Proven ability to lead cross-functional initiatives in high-growth environments
• Excellent communication and stakeholder management skills

• Restaurant or hospitality industry experience
• ITIL certification
• Experience in fintech, SaaS, marketplace, or technology-driven organizations
• Experience partnering closely with IT, Product,…