Part Time IT Help Desk Technician

Description

100% IN OFFICE POSITION**

The IT Help Desk Technician is responsible for providing first-line technical support to employees, ensuring timely resolution of hardware, software, and access issues. This role focuses on customer service, troubleshooting, and maintaining a positive user experience while supporting the company’s technology environment.

• Respond to IT support requests submitted through the ticketing system, email, or phone.
• Troubleshoot and resolve issues related to computers, mobile devices, printers, email, applications, and connectivity.
• Provide clear, professional communication to users throughout the support process.

• Log, track, and update tickets accurately in the IT ticketing system.
• Prioritize issues based on urgency and business impact.
• Escalate complex or unresolved issues to senior IT staff or vendors as appropriate.

• Set up, deploy, and maintain laptops, desktops, monitors, and peripherals.
• Assist with employee onboarding and offboarding (equipment setup, access provisioning, asset recovery).
• Install, configure, and update approved software applications.

• Follow security policies when handling user accounts and sensitive information.

• Follow established IT policies and procedures.
• Identify recurring issues and recommend improvements to reduce support volume.

• Strong customer service and communication skills.
• Ability to troubleshoot technical issues in a calm, methodical manner.
• Familiarity with Microsoft 365 (Outlook, Teams, One Drive).
• Experience using ticketing systems or help desk software (preferred).
• Ability to prioritize tasks and manage time effectively.

• Prior experience in an IT support or help desk role.
• Basic understanding of networking concepts (Wi‑Fi, VPN, printers).
• Familiarity with mobile devices and basic security practices.
• Basic knowledge of Windows and/or iOS environments.

• Professional, patient, and service‑oriented mindset.
• Reliable and detail‑oriented.
• Willingness to learn and adapt in a changing technology environment.
• Strong sense of ownership and follow‑through.

HPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.