Senior Manager CRM

** Summary of Role:
** The Senior Manager role will be responsible for leading a global team to design and deliver solutions related to the Dynamics 365 ecosystem to meet our company business transformation and growth objectives. This role demands deepexpertisein Microsoft Dynamics 365 CSE, Project Operations, Portals, Power Platform, Model Driven Apps, PCF Controls, and related technologies. This role requires close working relationships with senior business and IT leadership, implementation partners will focus on the end-to-end Sales and Marketing processes in the semiconductor industry.
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* Essential Responsibilities:

** Design and Architecture:

Develop comprehensive solution architectures for Dynamics 365 implementations, ensuring alignment with business requirements and industry best practices. Partner with business stakeholders and business process owner(s) to develop a comprehensive CRM roadmap and provide seamless digital experience for our customers using Customer portal Develop team members' skills and career paths through coaching, feedback, and training opportunities, fostering a culture of continuous improvement and innovation.

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* Other Responsibilities:

** Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

The ideal candidate should possess a thorough grasp of the CRM lifecycle, encompassing lead management, account management, opportunity management, Product Pricing, product management, CPQ process and service management.
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* Required Qualifications:

** Education - BS/MS degree. Overall experience of 15-20 years as delivery manager or Lead Solution Architect role for at Proficiency in Power Platform tools including Power Automate, Power Apps, Power Pages & Customer Portals.

Strong knowledge of lead, contact, account, opportunity, contract, pipeline management, and forecasting modules. Proficiency in Dynamics 365 plugins, workflows, and business rules.

Must be a highly motivated leader with proven experience of nurturing global teams and mentoring teams to become high performers.

Excellent verbal and written English communication skills, ability to engage and work in aglobal team across multiple time zones
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* Preferred Qualifications:

** Good knowledge and understanding of Agile Methodologies. Knowledge of SAP, iCertis would be an advantage

All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law
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