CR Learning Technology Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

The CR Learning Technology Manager is responsible for scoping, building, and delivering relevant, compelling, and scalable learning experiences for global colleagues across business units, teams, and geographies. This role aligns learning solutions to the global learning strategy through a blended set of modalities (virtual instructor‑led training, train‑the‑trainer, documentation, digital learning, and light video). The Manager owns and optimizes core learning technologies and related global processes to enable an effective, measurable, and continuously improving colleague learning experience.

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer‑oriented and are naturally empathetic.

Learning Technology Ownership, Governance, and Enablement

• Owns Workday Learning operations and governance, including global and multilingual engagement/campaign processes from intake, prioritization, consultation, and execution through reporting to senior leadership.

• Maintains expertise in learning technology trends and platform capabilities; partners with HRIS and internal stakeholders to drive enhancements, integrations, and configuration changes.

• Manages Workday Learning support workflows (e.g., Service Now tickets) by responding to user issues, resolving requests requiring administrator action, and removing/reviewing required learning when needed.

• Produces and shares learning reporting for leaders; educates leaders on self‑service reporting and request processes to improve efficiency and adoption.

• Owns the annual global compliance learning program end‑to‑end, including planning with Legal and Compliance, course updates and sourcing (internal learning team and/or Percipio compliance suite), campaign launch, global tracking, and executive reporting.

• Ensures coverage for non‑Workday learning audiences (e.g., temporary staff, Asia, and other populations) through alternate systems or processes; maintains data integrity and audit readiness.

Vendor and Platform Portfolio Management

• Owns the Skillsoft Percipio relationship and contract in partnership with the learning and development team; manages vendor performance across compliance, business, leadership, and tech & development catalogs and oversees Workday Learning integration .

• Leads renewal negotiations, cost management, and invoice/payment oversight in coordination with Procurement; ensures vendor deliverables meet cost, quality, timeline, and service expectations.

• Owns Articulate 360 Enterprise license program management, including vendor relationship, renewal negotiation, and payment oversight.

• Administers enterprise license allocation changes (additions/removals) as colleagues enter/exit training roles; completes pro‑rating calculations, cost center approvals, and chargeback processes; coordinates license provisioning and access.

• Enables the global Trainer Community through templates, standards, support, and upskilling to ensure consistent learning quality and governance.

Program/Project Leadership and Continuous Improvement

• Leads learning solution development projects, including scope, timelines, stakeholder alignment, and budgets where appropriate; mitigates risks and communicates progress.

• Develops and maintains knowledge articles and resources for learners and administrators to improve self‑service and reduce support volume.

• Leads efforts to identify and socialize Sedgwick‑approved learning technologies (2026–2027), building awareness and adoption plans for the Trainer Community and global organization.

• Eva…