Conversational AI Bot Developer

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee‑first process. Our vision is the same, a place where employees know they can thrive.

We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn, and want to pioneer in the AI space, keep reading.

• Support voice and digital AI self‑service solutions for large, multi‑location contact centers
• Design, develop, and implement AI self‑service applications with Google CCAI
• Interface with clients to drive the implementation of AI solutions
• Serve as a strong contributor to the Google Delivery practice on Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate with backend systems using web services, databases, and reporting tools
• Perform unit testing of developed code
• Assist with system and functional testing

• 8+ years of application development experience overall
• 3+ years of experience with Google Dialog Flow ES/CX
• 1+ year of technical hands‑on experience with Google Cloud CCAI or other AI platforms (e.g., Amazon Lex, Kore.ai, Uniphore, IBM Watson)
• Google Certification or badge completion a plus and/or required
• Knowledge of cloud services architecture, Apigee, Vertex AI
• Ability to support multiple projects simultaneously
• Experience supporting large, multi‑site contact center implementations
• Experience with speech‑to‑text and text‑to‑speech services such as Nuance, Google, and Amazon
• Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, and related frameworks
• Must be able to work independently, be organized, self‑motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, Angular
  
  JS, C#, .Net, SQL, SDK development, Objective‑C, Swift
• Support integrations with back‑end data systems such as REST APIs, SOAP, SQL Server, Oracle, No
  
  SQL databases, and reporting tools
• Bachelor’s degree required

• 1–2 years of Cisco CVP/Webex
  
  CCE/CC/UJet design and architecture experience
• Experience with VXML‑based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
• Bilingual (Spanish) skills a plus

• Anticipated salary range: $120,000–$140,000, plus eligible for an annual incentive program. Compensation may vary based on location, experience, education, and skills.
• Benefits available to eligible employees include medical, dental, vision, tax‑advantaged health‑care accounts, financial and income protection benefits, paid time off (PTO), and wellness time off.

We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin, and Wyoming.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company with customer service representatives located worldwide. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024–2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal‑opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.