Resident Engineer

Arista Networks is an industry leader in data‑driven, client‑to‑cloud networking for large data center, campus and routing environments. Our solutions combine cloud computing, AI, and software‑defined networking to give our clients a competitive edge in an increasingly interconnected world.

We value diversity and inclusion, fostering an environment that welcomes individuals from many backgrounds and perspectives. Our commitment to excellence has earned us awards such as Best Engineering Team, Best Company for Diversity, Compensation, and Work‑Life Balance.

As a Resident Engineer, you will be a critical technical partner embedded within Arista’s most strategic accounts. Your role sits at the intersection of innovation and execution, collaborating with Arista’s key customers, the account team, TAC & Engineering, and the Resident Engineer Team.

• Lead advanced troubleshooting for hardware/software issues and act as the primary liaison with TAC for rapid P1 resolution.
• Design & Architecture:
  Maintain and update High‑Level (HLD) and Low‑Level (LLD) designs, create As‑Built documentation, and develop Delta Design plans for incremental network expansions.
• Network Audits:
  Conduct regular configuration and network health reviews to ensure compliance with customer and Arista best practices.
• Stakeholder Liaison:
  Interface with Arista Product Management (PM) and Systems Engineering (SE) to communicate customer requirements and influence the product roadmap.

• Infrastructure Management:
  Manage the upgrade and hardening of the Arista Fabric, including Cloud Vision (CVP/CVaaS).
• Automation & Integration:
  Develop and support automation solutions using Arista Python‑based APIs to streamline network operations.
• Change Management:
  Author Methods of Procedure (MoP), oversee complex change windows, and perform rigorous pre‑ and post‑activity health checks.
• Lifecycle Management:
  Coordinate with Arista teams for Product Lifecycle Management, ensuring all hardware and software are within supported windows.

• Incident Resolution:
  Lead advanced troubleshooting for hardware/software issues and act as the primary liaison for customers with TAC to ensure rapid resolution of P1 and escalated cases.
• Proactive Maintenance:
  Perform routine bug scrubs, impact analyses, and vulnerability assessments to create actionable patching and update plans.
• Root Cause Analysis (RCA):
  Investigate critical incidents or issues and provide detailed RCA reports and remediation plans to customer leadership.

• Proof of Concepts (PoC):
  Partner with Arista SEs to plan and execute PoCs, demonstrating new features and modules to the customer.
• SLA Compliance:
  Ensure all customer operations meet agreed‑upon SLAs and timelines as defined in the customer's Statement of Work (SoW).
• Performance Reporting:
  Generate and validate daily, weekly, and monthly reports to provide visibility into network health.

• Capability Building:
  Mentor new hires and conduct internal training sessions to ensure the team is proficient in the latest Arista features and fabric deployments.
• Continuous Learning:
  Participate in advanced technical sessions hosted by Arista Professional Services, TAC, and Engineering to maintain subject matter expertise.

• BS/MS with 7+ years of experience in the relevant field.
• Network Certification is a plus.
• ACE L3 or above level certification is an advantage.

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment‑related decisions in a non‑discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or local law. All your information will be kept confidential according to EEO guidelines.