M365 Program Manager; Systems Operations Mgr

The Microsoft 365 Program Manager is responsible for overseeing the strategic planning, governance, adoption, optimization, and lifecycle management of Microsoft 365 across the organization. This role ensures that Travis County fully leverages its Microsoft investments by coordinating licensing, leading cross-departmental projects, building modern digital solutions, training users, and driving adoption of tools already included in existing licensing. This position acts as the primary connector between IT leadership, internal departments, external partners, and end users to deliver a modern, secure, and efficient digital workplace.

Distinguishing Characteristics:

This is a job classification within the Information Technology job family. The Microsoft 365 Program Manager serves as the strategic owner of Travis County’s M365 ecosystem, leading long-term planning, governance, licensing optimization, and cross-department digital transformation efforts. This role coordinates with departments to align Microsoft 365 capabilities with business goals, drive adoption of tools already owned, and guide modernization of workflows through Teams, SharePoint, Power Platform, CoPilot, and related services.

The Program Manager oversees governance standards, security alignment, vendor relationships, user-adoption initiatives, solution lifecycle management, and enterprise-wide change management. This position stands apart from technical administrators or trainers by focusing on outcomes, policy, risk management, and multi-department program leadership—not just day-to-day technical tasks. This classification may require a flexible work schedule to meet the needs of the department.

• Own the Microsoft 365 roadmap, aligning platform capabilities with organizational priorities.
• Lead the overall Microsoft 365 program for Travis County, ensuring effective use of enterprise tools such as SharePoint, Teams, Power Platform, CoPilot and security/compliance workloads, etc.
• Partner with departments to identify opportunities to improve workflows, reduce manual processes, and enhance service delivery.
• Establish governance structures, standards, and policies for tenant configuration, data ownership, retention, and solution lifecycle.
• Evaluate new Microsoft 365 features and third‑party integrations.
• Oversee Microsoft 365 licensing strategy, usage analysis, compliance, and optimization.
• Forecast license and budget needs; prepare reports for IT leadership and procurement as needed.
• Partner Operations and Procurement to liaise with Microsoft, resellers, and vendor partners to support renewals, negotiations, and service improvements.
• Manage the design and rollout of M365 solutions using Power Apps, Power Automate, SharePoint Online, Teams, CoPilot, and other cloud services.
• Supervise citizen developers and ensure solutions meet security and governance requirements.
• Evaluate legacy processes and systems, lead modernization, and migration projects.
• Develop and deliver training programs, workshops, and learning materials for employees at all skill levels.
• Lead change management strategies to promote adoption of Microsoft tools already owned by the County.
• Serve as an internal advocate for technology best practices and digital transformation.
• Build a community of practice for users, champions, and super‑users.
• Partner with Sec Ops to ensure proper configuration of conditional access, identity management, device compliance, retention policies, and data governance.
• Assist with internal audits, reporting requirements, and compliance initiatives.
• Maintain documentation, standard operating procedures, and governance frameworks.
• Oversee and ensure the coordination of all systems activities. Manage projects and services to ensure delivery on time and in accordance with user objectives.
• Serve as technical expert for difficult and complex application support problems.
• Ensure adherence to approved security and disaster recovery procedures.
• Perform other job‑related duties as assigned.

Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND nine (9) years of relevant…