Solutions Engineer, Legal

Overview

There’s never been a more exciting time to be part of Rev. Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. At Rev, you won’t just have a seat at the table — you’ll help redesign it. Come build what’s next with us.

Solutions Engineer, Legal

We’re looking for a curious, adaptable Solutions Engineer, Legal who loves helping customers connect technology to real-world outcomes. In this role, you’ll work closely with law firms, legal operations teams, litigation support professionals, and in-house counsel to implement AI-powered solutions that improve legal workflows. You’ll play a hybrid role: part pre-sales problem solver, part onboarding expert, part trusted post-sales technical partner.

If you enjoy wearing a few different hats, guiding customers through technical concepts, and helping legal teams modernize how they manage transcripts, case materials, investigations, and documentation, this is your kind of role.

• Partner with Account Executives to uncover customer needs across legal workflows such as litigation support, depositions, investigations, case preparation, and document review, and recommend technical solutions

• Deliver engaging demos that show how our platform supports transcript management, search, collaboration, and AI-powered insights within legal case workflows

• Lead technical onboarding sessions with new customers — from first setup to successful launch — ensuring Rev integrates seamlessly into their existing legal tech stack (e.g., case management systems, document repositories, and internal review processes)

• Ensure successful activation and early value within the first 60 days by guiding customers through tutorials, technical trainings, workflow configuration, and ongoing check-ins — particularly around how legal teams capture, analyze, and collaborate on transcripts and evidence

• Build custom templates and workflows that help customers get more value from their data and streamline legal review and research processes

• Collaborate with Product, Engineering, and Marketing to share feedback from legal users and help shape features that better serve the legal market

• Create and maintain clear documentation, FAQs, and internal playbooks focused on legal use cases and best practices

• Train internal teams (Sales, Support, etc.) on legal-specific workflows, technical features, best practices, and product updates

• Support special projects across departments — from testing new AI features to refining onboarding processes tailored to legal teams

• Be a friendly, reliable go-to partner for both customers and teammates

• 2–4 years in a technical customer-facing role (Sales Engineering, Implementation, or Customer Success), ideally in SaaS

• Experience working with professional services, legal teams, compliance-heavy industries, or workflow-driven environments is strongly preferred

• Strong communication skills — you can translate technical concepts into simple, human language for attorneys, paralegals, and operations teams

• Familiarity with SaaS, APIs, and AI-driven products

• Comfort with troubleshooting, documentation, and light scripting or data formatting

• Ability to balance multiple projects while staying organized and calm

• A growth mindset — you’re eager to learn legal workflows and continuously improve how customers use the product

• Experience in legal tech, transcription, speech, AI-powered platforms, or compliance-focused tools

• Familiarity with legal case life cycles (from deposition to trial prep)

• Basic knowledge of JSON, API testing tools, or automation workflows

• A passion for making complex things simple for others

You might start your morning joining a discovery call with a litigation support team, guiding them through how our API integrates into their transcript and case management workflow. After lunch, you lead a short training session for new sales reps on positioning AI within legal investigations. Later, you help a customer configure a workflow for reviewing deposition transcripts, capture feedback for Product, and document an improved onboarding flow for future legal clients.

If you’re based in Austin, TX, this is a hybrid role with an expectation of being onsite 3 days per week at our office located at 1717 W 6th St, Suite 310, Austin, TX 78703.