Senior AR Follow-Up SME Operator

Overview

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble is focused on keeping communities healthy by supporting hospitals and healthcare teams with a human-centric approach.

O.N.E

Purpose:

• Customer Obsession: Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our principles and delivering outstanding results.

The Senior AR Follow-Up SME Operator is a senior-level individual contributor responsible for identifying structural AR drivers and payer behavior patterns, designing prioritization models, and validating agentic AR follow-up approaches.

Operators serve as subject matter experts in specific revenue cycle domains while maintaining literacy across the end-to-end revenue cycle. They redesign workflows, identify upstream root causes, build knowledge graphs, participate in design sessions, and validate emerging automation and AI-driven models.

Core Responsibilities:

• Act as the domain SME while maintaining literacy across the full revenue cycle.
• Identify structural root causes that drive downstream rework, friction, and leakage.
• Design future-state workflows and operating models with measurable impact.
• Build and maintain domain-specific knowledge graphs capturing inputs, rules, actions, and outcomes.
• Participate in design sessions and rapid innovation sprints with product, engineering, and analytics teams.
• Test and validate automation, ML, AI, and agentic models using real operational scenarios.
• Translate SME judgment into rules, decision trees, training data, and guardrails.
• Support pilots and controlled rollouts with clear success criteria and measurement.
• Document operational logic and findings for reuse and scale.

Role-Specific Responsibilities:

• Identify structural AR drivers and payer behavior patterns.
• Design prioritization models that optimize for yield and resolution speed.
• Build knowledge graphs mapping payer actions, responses, and optimal operator strategies.
• Test and validate agentic AR follow-up models.

Required Qualifications:

• 5+ years of hands-on experience in the revenue cycle domain aligned to this role.
• Strong end-to-end revenue cycle literacy.
• Exceptional process mapping and process improvement capability.
• Data-driven problem solving and comfort with variance analysis.
• Ability to operate effectively in ambiguity; self-motivated and proactive.
• Strong communication skills for both technical and non-technical audiences.
• Curiosity and aptitude for automation, ML/AI, and agentic technologies.
• This is a hybrid role based in Austin, Texas. Candidates must be able to commute to the on-site location as required.

Senior-Level Individual Contributor Expectations:

• Demonstrated ability to lead problem-solving and redesign efforts independently.
• Proven ability to challenge existing processes constructively and propose more efficient methods.
• Comfort partnering closely with engineering/product teams to define, test, and iterate solutions.
• Ability to translate complex operational judgment into structured logic suitable for automation or AI.

• Innovative thinking and solutioning mindset
• Creative problem solving and systems thinking
• Comfort challenging existing processes to identify better, more efficient methods
• Interest in and practical familiarity with AI-enabled workflows and automation
• Strong stakeholder communication and collaboration

This role operates in a rapid-iteration environment and requires comfort with ambiguity, experimentation, and cross-functional collaboration. The Senior Operator is…