Director of Revenue Operations

Mirror Web is an intelligent communications supervision platform built for regulated financial services firms that need to scale supervision safely, defensibly and without operational collapse.

Compliance teams today are dealing with a permanent shift: channel explosion (mobile, social, collaboration tools), volume that outpaces humans and regulators who didn't lower the bar. The result is simple: teams are drowning in data but starving for signal.

Most firms get stuck between three flawed options:

• Legacy archiving & supervision platforms (manual, queue-based, connector-centric, brittle, slow to adapt)
• Point AI compliance tools (narrow, opaque, hard to defend in audits)
• DIY + services-heavy approaches (stitched-together systems and spreadsheets that don't scale)

Mirror Web was built for this moment: AI-native supervision designed for regulated reality where AI helps prioritize risk and focus human attention, while preserving accountability regulators accept.

Our mission: help regulated firms communicate freely and confidently, knowing supervision stays scalable, defensible, and auditable as the world changes.

Mirror Web is entering a new phase of growth - backed by a $63M investment from Mainsail Partners, expanding into new markets, and scaling a go-to-market engine that needs to match the pace of the product. The Director of Revenue Operations will own the operating system that makes that growth repeatable: the data, the processes, the systems, and the cross-functional alignment that turn pipeline into predictable revenue - helping Mirror Web scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck.

• Hub Spot is a trusted system of record — clean data, reliable reporting, and dashboards leadership actually uses to make decisions.
• The lead-to-cash process is standardized, documented, and running with minimal manual intervention across Sales, Marketing, and Customer Success.
• Forecasting accuracy has measurably improved, and the executive team has real visibility into pipeline health, deal velocity, and capacity against targets.

You’ll own the full revenue operations function — systems, data, process, and planning — and serve as the operational backbone of Mirror Web's go-to-market motion. This is a high-autonomy role where you’ll spend most of your time between strategic planning with revenue leadership and hands‑on execution inside Hub Spot and the broader tech stack. You’ll be the person who makes sure our growth infrastructure keeps pace with our growth ambitions.

• Own revenue operations end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes.
• Build work that holds up in a trust‑first environment:
  reliability, defensibility, and auditability matter here — our buyers are regulated, and our internal operations should reflect the same standard.
• Partner with Sales, Marketing, Customer Success, and Finance to deliver outcomes that scale without chaos.
• Operate with a "signal over noise" mindset — prioritize what moves the business and customers forward.
• Raise the bar on the quality of our systems, reporting, and operational execution.
• Communicate clearly and close loops — especially across a distributed team (Austin ↔ Manchester).
• Contribute to a culture of ownership: when something breaks, we fix it.

• Serve as the strategic owner of Hub Spot CRM (Sales Hub, Marketing Hub, Service Hub, Operations Hub) — architecture, workflows, lead scoring, custom objects, sequences, and reporting.
• Manage integrations between Hub Spot and the revenue tech stack (Gong, Outreach, Zoom Info, billing/ERP systems) and evaluate new tools as the GTM org scales.
• Own the annual and quarterly planning process
  : territory design, quota setting, capacity modeling, and compensation plan administration.
• Build and maintain revenue forecasting models and provide data‑driven insights to the CRO and executive team.
• Design and enforce standardized lead‑to‑cash processes across the full customer lifecycle — lead routing, pipeline stages, deal…