Desktop Support Technician

Overview

Onsite role in Austin, TX 5 days a week. 8a-5p CST are the general times. Client Services Department. They provide end user support internationally and in the US. End user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology. Basic laptop, desktop support, devices including iPhones, tablets, printers. Also support Office 365, SharePoint, One Drive and other 3rd party like Web Ex that is approved.

Could work about 100-200 tickets a day split among 40 individuals.

• Responsible for installing, maintaining, servicing and repairing break-fix desk side computer related products and legacy systems, including hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PCs, laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
• Provides call taking and site specific support.
• Provides maintenance and support on legacy products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• High level of expertise in PC operating systems (e.g., Microsoft/Linux/Unix), networking, software antivirus, software and all tier one manufacturer server, PC and printer products, OEM network devices and document processing products.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes (IMACs) as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation; takes responsibility for potential or desired follow-up.
• Ensures customer satisfaction by advising customers on preventative maintenance.
• Maintains a functional understanding of company service solutions.
• May lead and direct the work of others.
• May have Project Management responsibilities for smaller, less complex projects.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Specific Manufacturers certifications as required (e.g., EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORK PLUS).
• MCP, MCDST and/or MCSE Certification desired but not required.
• HP, Dell, Toshiba and IBM certifications strongly preferred.
• Preferred
  
  Skills:
  
  Microsoft Office all versions;
  Handhelds, Desktop and Handheld software;
  Printers and Laptops.
• Experience in troubleshooting software and hardware problems.
• Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking configuration and possess advanced PC support capability.
• Ability to test and certify PC networks, servers and software applications and associated peripherals.
• Ability to gain knowledge of and follow up on client-specific internal procedures and service delivery requirements.
• Excellent analytical and communication skills (verbal, written and interpersonal).
• Ability to work and plan tasks independently; tolerance for stress.
• Quality oriented with attention to detail.

• Experience:
  
  8 years.
• Top Skills Details: desktop, windows 10, support, troubleshooting, active directory, hardware, technical support, imaging, deployment.
• Additional Skills &
  
  Qualifications:
  
  When screening applicants, ensure the person has an outgoing personality and soft skills; the Austin office is very personable and requires someone who fits that culture. Independent work by a lone tech; will be paired with a seasoned technician for initial training.
• Experience Level: Intermediate Level.
• Job Type &
  
  Location:
  
  Contract position based out of Austin, TX.
• Pay: $20.00 - $25.00/hr eligibility requirements apply to some benefits and may depend on job classification and length of employment.

• Medical, dental & vision;
  Critical Illness, Accident, and Hospital; 401(k) Retirement Plan with pre-tax and Roth options;
  Life Insurance (Voluntary Life & AD&D for employee and dependents);
  Short and long-term disability;
  Health Spending Account (HSA);
  Transportation benefits;
  Employee Assistance Program;
  Time Off/Leave (PTO, Vacation or Sick Leave).
• Workplace Type:
  This is a fully onsite position in Austin, TX.
• Final date to receive applications:
  This position is anticipated to close on Jan 31, 2026.

We re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any…