CRM System Specialist

Job Summary

Serve as combination business analyst and technical resource assigned to plan, design, develop, configure and implement Microsoft Dynamics Customer Relationship Management (CRM) System online.

• Work with IT team and customers to obtain and document requirements by creating artifacts such as Use Cases, User Stories, Requirements Definitions, Process Flows, Process Definitions, and User Interface Design.
• Work with team members independently to design, code, configure and test Customer Service Application on Microsoft Dynamics CRM. This would include: entity customization, plug‑in development, CRM forms, screens, views, workflows, dashboards and reports development using JavaScript, .Net C#, SSRS and related technologies as needed.
• Utilize Microsoft Visual Studio 2012 or higher and TFS to develop and maintain code.
• Develop database objects like views and/or functions and integrate them with the CRM solution.
• Interact with development team and management staff, conduct status meetings, document meeting minutes and action items, provide regular status reports.
• Create and update technical and functional documentation of the system developed.
• Act as the technical expert to answer questions and troubleshoot problems with the Dynamics CRM applications and corresponding databases. Debug errors by using logs, print outs, and other system related tools.
• Be responsible in maintaining a safe working environment at all times.
• Perform other duties as required and/or assigned.

Minimum Qualifications

• Specific experience in Microsoft Dynamics CRM entity customization, plug‑in development, CRM forms, screens, views, workflows, dashboards and reports development.
• Experience with mobile and Outlook configuration is a plus.
• Working Knowledge of Microsoft SQL Server, Oracle Database and SQL/T‑SQL.
• Knowledge of object oriented programming methodologies, structured systems analysis, design tools, and software development lifecycle.
• Excellent oral and written communication skills. Ability to work well in a team environment.

All your information will be kept confidential according to EEO guidelines.