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Technical Support IT Support

Senior Technical Support Lead – US Operations

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Swap
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading eCommerce solutions provider is looking for a Senior Lead, Technical Support in Austin, Texas. This role encompasses providing technical leadership across various products, owning complex escalations, and working closely with product and engineering teams. Ideal candidates will have 4+ years in technical support, strong technical fluency, and experience driving improvements in customer experience. The position offers competitive salary and benefits including stock options and private health coverage.
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Position Requirements
10+ Years work experience
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