Support Technician

Overview

JOB TITLE:

Support Technician - Multiple Levels Available

CAYUSE COMPANY:

Cayuse Civil Services, LLC

LOCATION

Austin, TX - Hybrid

SALARY:

$45,000.00 - $75,000.00

** This position is posted for future opportunities. Please submit your application to be considered for similar upcoming roles**

The Work

The Support Technician is responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. This position also involves upgrading or replacing hardware and software systems, supporting user accounts and related security, and managing communications equipment. The Support Technician ensures compliance with standards and regulatory requirements, provides technical assistance, and supports information systems, while preparing and presenting reports, briefings, and procedural documentation.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, upgrade, or replace hardware and software systems as needed.
• Perform installation, basic operation, monitoring, troubleshooting, relocation, and maintenance of communications equipment.
• Identify and resolve basic communications issues related to the technology environment.
• Support and maintain user account information, including security, rights, and group management.
• Assist in monitoring and providing support for systems, subsystems, and application interfaces.
• Access and transfer data to/from various local, state, or federal databases as required.
• Install, move, upgrade, and test new and existing hardware/software configurations.
• Maintain necessary system security controls over software and infrastructure.
• Assist with the review and recommendation of hardware/software procurement and inventory.
• Develop procedure manuals for system operations and maintenance.
• Provide assistance in the design, development, and support of system applications.
• Prepare detailed service record documentation, reports, and evaluations on systems efficiency and utilization.
• Make presentations and provide briefings for training sessions.
• Document technical solutions and provide clear communication of troubleshooting procedures.
• Train users on appropriate use of systems, subsystems, and hardware/software applications.
• Develop and deliver presentations for technical and non-technical audiences.
• May supervise and mentor junior team members or contractors while ensuring team objectives are met.
• Other duties as assigned.

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order.

Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Level 1: 1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

• Level 2: 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

• Level 3: 8 or more years of experience, relies on experience and judgment to plan and accomplish…