Toolio Implementation Specialist

About Us

At Toolio, we’re on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Toolio’s cloud-based merchandise planning platform helps retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions. Toolio is trusted by leading brands including Bombas, Rothy’s, Mack Weldon, and Chubbies.

Location:

Remote, NYC, Seattle, LA, Austin

The Toolio Implementation Specialist guides customers throughout their onboarding to the Toolio platform. They collaborate closely with customers to understand their unique requirements, configure the solution to meet their needs, integrate Toolio with the customer's existing tech stack, validate all workflows, and manage the end-to-end implementation process.

We are looking for a motivated team player who has retail and technical acumen, strong communication skills, an interest in problem solving, and a passion for helping others. This is a super exciting opportunity to gain hands-on experience at a retail tech startup, inform product and CS strategy, work closely with the founding team, and make an impact for our customers, who are some of the fastest growing retailers in the industry.

• Learn the ins and outs of the Toolio product to advise customers on workflow and data inputs, best practices, integration, and configuration.
• Engage with customers to understand their requirements and configure the product and integrations to meet their business needs.
• Partner with customers to effectively solve problems related to data, integrations, validation, testing, and use of the product.
• Lead weekly meetings with customers to ensure effective onboarding, implementation efficiency and adoption of the platform.
• Manage the data onboarding project from post-sales to go-live in collaboration with the Customer Success Manager and Solution Consultant.
• Collaborate with team members from Sales, Product, Engineering, and Customer Success to create a seamless experience as customers move from sales to onboarding, to go live
• Create technical design documentation that enable our customers and promote understanding of Toolio's configurations, integrations, and setup.
• Demonstrate attention to detail, resilience, and flexibility in a fast paced environment, while acting as an internal advocate for customer needs

• 3+ years of professional experience in Business/Data Analytics, SaaS Implementation, Merchandise Planning, Technical Customer Onboarding, Project Management, or similar industries.
• Strong Excel skills and knowledge of data integration (CSV imports, Netsuite, Shopify, ERP's, PLM's, Big Query, Snowflake, SFTP, etc.).
• Experience with Business Intelligence tools or SQL is preferred.
• Detail-oriented, strong written and verbal communicator, passionate about retail tech and data, and able to manage time effectively.
• Positive, self-motivated, high-energy, coachable individual with the ability to adapt to change.
• Excellent analytical, problem-solving, and relationship-building skills.
• Highly organized and capable of effectively managing multiple complex implementation projects simultaneously.
• Comfortable with traveling to customer locations and working with customers onsite (10-20%)

• A dynamic, highly-motivated individual who loves rolling up their sleeves and wearing multiple hats.
• Able to communicate effectively and advise on technical elements, including configuration and integration.
• Passionate, persistent, and innovative in the face of setbacks, collaborating to keep things moving forward.
• Utilizes available resources to problem-solve, address customer issues, and further their own product knowledge.
• Demonstrates genuine empathy for others and is excited to help customers achieve their goals.
• Eager to be part of a team of hard-working, effective, collaborative, diverse, and fun people.

To learn more about how we work and what we are looking for in candidates, check out our core values.

We offer competitive base pay with the salary range of $75k - $100k. In addition to base salary,…