Director - Sales Operations

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organisations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

We are seeking a strategic, data-driven, and influential Director of Sales Operations to lead and optimize all aspects of our sales operations function. This role is critical in ensuring operational excellence across analytics, forecasting, quota management, process optimization, and alignment with broader corporate initiatives. The ideal candidate brings deep expertise in sales operations strategies, advanced analytical capabilities, and a strong ability to partner cross-functionally to drive commercial performance.

• Develop, enhance, and standardize sales performance reporting, maintaining core KPIs while designing new metrics aligned with evolving business needs.

• Oversee the quota deployment process, ensuring accurate, timely, and strategically aligned target settings for sales teams and leadership.

• Lead the sales forecasting process, leveraging CRM, Power BI, and other analytical tools to improve forecast accuracy, transparency, and predictability.

• Partner with the CRM strategy team to optimise system usage, workflow design, data governance, and process efficiency.

• Collaborate with compensation and Anaplan development teams to align incentive structures with performance goals and modelling to support plan design.

• Work closely with sales leadership and team managers to ensure alignment on forecasting cycles, organisational design changes, and operational effectiveness.

• Partner with BI and analytics teams to drive standardisation of dashboards and ensure reporting meets the needs of executives and business stakeholders.

• Ensure all sales operations outputs align tightly with corporate strategy and go-to-market objectives.

• Lead initiatives to consolidate, scale, and standardise sales processes, driving efficiency and operational consistency across the organisation.

• Lead, mentor, and develop a high-performing team of analysts responsible for reporting, quota deployment, and operational support.

• Strategic Thinking:
  Can analyze complex situations, drive organisational transformation, and adapt strategies to changing market conditions.

• Leadership:
  Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

• Communication:
  Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

• Collaboration:
  Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

• Problem‑Solving:
  Can lead strategic problem‑solving initiatives, inspire others to improve their problem‑solving skills, and foster a culture of proactive problem‑solving.

• Customer‑Centric Mindset:
  Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer‑centric approach, fostering a culture of customer focus throughout the organization.

• Results Orientation:
  Can inspire a culture of results‑orientation across the organization, setting high standards and holding everyone accountable for achieving results.

• Adaptability:
  Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

• Strategic Implementation:
  Can lead the development and execution of comprehensive…